Mariana Lobo

Dedicated and energetic college student with experience in high-volume hospitality environments. Strong customer service, communication, organization, and multitasking skills, with a professional and welcoming approach to guests. Comfortable handling payments, resolving concerns, coordinating with teams, and working efficiently under pressure. Eager to bring these transferable skills to a receptionist, front desk, patient services, or administrative role.

Server / Waiter at NAJA Mediterranean (2025-01 – Present)

• Built relationships with regular guests, contributing to repeat business and positive reviews.
• Delivered high-quality customer service in a fast-paced environment while maintaining a welcoming and professional experience.
• Handled cash, credit, and POS transactions accurately and responsibly.
• Managed multiple guest requests and priorities simultaneously while communicating clearly with team members.

Hostess / Server / Bartender at Kirby Club (2023-12 – 2025-09)

• Provided attentive guest service in a high-volume restaurant environment.
• Welcomed guests, communicated clearly, and helped maintain an organized front-of-house experience.
• Collaborated closely with kitchen and bar staff to ensure timely, accurate service and smooth shift operations.
• Handled large sections during peak hours while maintaining attention to detail and composure.
• Resolved guest concerns professionally and promptly.

High School Diploma – Robinson Secondary (2023-08 – 2025-06)