Marianne McCoy

Extensive experience in Client Account Management, Office Management, Leadership, Sales, Business Management, Customer Service, Data Analysis, Corporate Travel, Hotel Rate and Room Negotiation, Meeting and Event Planning and Employee Relations. I have very strong leadership and management skills, and knowledge of operations, developing trusting and valuable rapport while leading and motivating - preferred vendor negotiations, event management, data analysis and financials. 10 years of remote work experience.

Engagement Specialist - Salvo Health - New York, NY

(2025 - 2026)

Educate patients on health benefits of remote patient monitoring digestive health. Effectively communicate the value and personal benefits, costs and format of program. Schedule dietitian and nurse visits and deliver high quality customer service and follow-up. Responsible for key performance indicators.

Senior Engagement Specialist - United Healthcare Group, Optum Behavioral Health (Ableto) - New York, NY

(2018 - 2025)

Responsible for communicating accurate and compliant information to members concerning behavioral health benefits. Develop trusting rapport while establishing value. Continued monitoring of quality, compliance, productivity and conversion rate. Selected for special PAC Team temporary project.

Customer Expansion - LeadDetail, LLC - Port Washington, NY

(2018 - 2018)

Responsible for creating and delivering accurate, up-to-date, vetted leads that are customized to meet each client's unique needs. Downloading raw data and creating lead lists. Conduct searches to include any missing data to ensure data integrity. Allowing sales to focus on selling.

Sales & Branding - National Association of Professional Women - Garden City, NY

(2013 - 2017)

Thorough knowledge of all products and services. Established strong relationships. Continuous monitoring and education of products and services. Identify the areas of direct benefit, savings and value.

Inside Sales Branding Account Director - Cambridge Publishing - Uniondale, NY

(2010 - 2012)

• Ensure daily, weekly and monthly sales goals are continually met.
• High level communications with C-Level executive members. Establishing and maintaining strong relationships. Ensure complete understanding of all products and services.

Leader – Middle Market Direct West Team - American Express Global Corporate Travel Services - Virtual

(1998 - 2009)

• Lead a team of (20) virtual Travel Counselors located on the West Coast. Continued team communication and monitoring of Customer and Shareholder Goals in monthly One on One’s. Individual coaching for improvement, growth and to drive results.
• Ensured accuracy and quality of service. Extensive knowledge of Sabre and online booking tools. Built a positive team environment focusing on improving motivation, high performance and delivering premium value.
• Maintained excellent relationships with high end key Account customer contacts and General Managers. Assisted General Managers with quarterly and annual review meetings with clients. Ensured travel policies and vendor compliance benchmarks were being met or exceeded. Negotiated Air, Hotel and Car contracts.
• Compiled data/internal statistics and delivered power point presentations quarterly to Area VP.

Account/Project Manager – Meetings and Events - American Express Global Corporate Services - On-Site Law Firm, New York, NY

(2005 - 2007)

• Extensive interaction with internal law firm departments, such as, marketing, accounting, IT, word processing and human resources. Focused on the Customer and Client while developing relationships with all departments to effectively deliver each project/meeting/event. Developed winning strategies for successfully delivering major firm events by integrating the client throughout the planning process, while keeping within designated budgets and guidelines.
• Developed more streamlined travel procedures for recruiting. Driving innovation, change and results, I worked closely with the firm recruiting department to establish and revise documents and procedures to assist both the firm and American Express in streamlining the recruiting process.
• Negotiated with designated hotels to establish more effective cost savings rates, booking and billing procedures. Event planning for partner dinners, retreats, golf outings and global partner retreat in Praque.
• Continued to demonstrate excellence with my proven ability to interact effectively with all levels of management within organizations. Continued to prove my effective ability to coordinate all aspects of the planning process – creating and implementing projects and events while multi-tasking my other day to day responsibilities.

Account Manager – Olympus America, Inc - American Express One, Business Travel Services - Melville, NY

(2002 - 2005)

• Extensive project management experience working with client needs and internal operations needs. Determined appropriate properties and negotiated with each property or hotel chain to establish discounted rates and contracts for cost savings.
• Function/Meeting & Event planning responsibilities include; rooming list, arrivals, departures, banquet, transportation and audio visual needs. Coordinate all aspects of the planning process with all levels of management. Proven ability to create and follow through with projects.

Account Manager Operations – acquired by American Express 2002 - Rosenbluth International - New York

(1998 - 2002)

• Supervision of day to day operations for four travel offices/clients. Internal human resource responsibilities included team building by coaching, feedback and counseling of 23 associates, building diverse talent. Extensive experience with Sabre and Apollo reservation systems.
• Supplied monthly and quarterly travel reports to clients. Identified preferred vendor compliance and monitored market share for all preferred vendors building and leveraging relationships. Successfully negotiated with Air, Hotel and Car vendors for further cost savings.
• Ensured the accuracy and delivery of monthly financials for both internal P& L statements and client settlement statements for multiple accounts. Assisted in the successful RFP bid for the Olympus America account

Bachelor of Arts - Business, Organizational Behavior and Communications - SUNY Old Westbury School of Business/Empire State College

Entertainment Marketing, Entertainment Law - Baruch (CUNY)

Associate in Arts Degree - Florida School of the Arts/St. Johns College