Agero/Roadside Assistance Dispatcher Bilingual Rep. - Agero - Home-Based-Remote
(2022-03)
Safeguarding consumers on the road through various platforms both on the English & Spanish line
- Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.
- Answering calls from customers and obtaining information about their location and the type of assistance they need.
- Dispatch car repair and/or roadside support to the scene and provide them with the necessary information about the services they need to provide.
- Interpret for other departments that need a bilingual translator, P4 escalations, Electrify America and others that don't offer the availability of an on staff Bilingual interpreter
Head Concierge - ette Hotel - Kissimmee, FL
(2022-04 - 2022-09)
- Welcome guests upon entrance and confirmed reservations.
- Arrange premium tickets to in- demand shows, sporting events, and concerts.
- Acted as the point of reference for quests who need assistance or information and attend to their wishes and requirements.
- Provide information to guest regarding city attractions and locations.
- Maintain a friendly and professional attitude at all times.
- Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Resolve guest complaints ensuring guest satisfaction.
Travel Specialist - LUXEVAYKAY
(2017-02)
Partner in independent business
- Promote and market the business
- Plan and coordinate individual, family and group travel accommodations including destination weddings
- Manage various CRM's within various cruise lines, hotels and other travel partners
- Deal with customer queries and complaints
- Sell holidays and insurance
- Provide advice about visas and passports
- Maintain statistical and financial records
- Follow-up on major group events and itemized future client inquiries by individual via email, phone etc.
NTI/IRS Bilingual OEC/Training Asst. - NTI (Internal Revenue Service) - Boston, MA
(2011-12 - 2017-11)
Home-Based
- Assisted callers with tax information and process forms
- Provided options to assist callers further with personal tax requests
- Input and processed orders into database
- Handled complaints of unfulfilled orders
- For upcoming tax seasons, trained new clerks on handling inbound calls
Technical Support Representative - Teleperformance/Century Link - Shreveport, LA
(2012-07 - 2014-10)
Work at home agent
- Handled incoming calls from a National customer base
- Maintained and updated records of all customer interactions
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Gathered customer's information and determined the issue by evaluating and analyzing the technical issues
- Recognized customer needs through open-ended questions
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email and more
- Performed standard ticket-handling procedures including follow up, call backs when necessary and the ability to handle upset and sometimes irate customers
Sales Associate - Things Remembered - Orlando, FL
(2011-10 - 2011-12)
Seasonal
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments
- Administered sales and developed relationships with the customer base
- Utilized selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship
- Achieved sales goals and quality targets
Buyer/Assistant Manager - Beck's Bookstore - Chicago, IL
(2002-07 - 2010-08)
- Managed all aspects of interviewing and hiring potential employees
- Prepared daily sales reports for management; conducted monthly inventory; and performed heavy cash handling and reconciliation functions
- Invoiced processing and data entry on POS systems
- Expert knowledge of Missouri Book Company text aid system and AS400
- Was responsible for inter-store Human Resources
- Created weekly schedules, supervising daily employee activity and daily operations
- Extensive knowledge of IBM 4600 series register
- Accounts receivables/payables
- Office work including filing, inventory, answering phones, making deposits and creating orders
- Managed meetings and all aspects of book orders with major publishing companies
- Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders
