Marie Briggs

Remote-ready Customer Service Specialist with 10+ years of experience providing chat, email, and phone support. Skilled in CRM tools, conflict resolution, and virtual collaboration. Proven success in resolving 95% of inquiries on first contact and boosting client satisfaction in fast-paced remote environments.

Customer Service Representative at NoGigiddy (2010-01 – 2023-12)

• Resolved 300+ weekly inquiries, with 95% solved on first contact, boosting satisfaction scores.
• Supported users via chat/email, ensuring seamless navigation and accurate service info.
• Partnered with cross-functional teams to improve delivery timelines by 25%.
• Created onboarding resources that reduced training time by 20%.
• Analyzed order data and trends, driving a 20% increase in efficiency.

Bachelor of Arts in Communication – Northern Virginia Community College

Associate of Business Administration in Business Administration – Northern Virginia Community College (2014-12)