Marie Castor

Dynamic case planner with extensive experience in social services, excelling in crisis intervention and resource coordination. Proven ability to advocate for clients, enhance independent living skills, and maintain compliance with documentation standards. Skilled in Microsoft Suite and fostering team collaboration, ensuring optimal outcomes for young adults in challenging environments.

Case Planner - NY Foundling - Harlem, NY

(2024-06)

Manage responsibilities for young adults in Harlem ESSHI program

• Adhere to NY Foundling Coaching model and provide case management services to support participants' independent living skills.
• Coordinate service needs for youth, making referrals and follow up to confirm services.
• Conduct monthly in-office and home visits, completing additional meetings as necessary for optimal outcomes based on clients' needs.
• Provide flexible schedule for case management meetings, prioritizing participants schedules.
• Collaborate with vocational specialist to ensure appropriate referrals and skill building coaching for young adults.
• Facilitate community integration and support young adults in developing relational skills for a supported network throughout their residency within the program.
• Supervise or facilitate and community activities for program participants.
• Attend trainings and conferences for professional development.
• Maintain accurate documentation of clients' progress with compliance along with clinical models and the agency's expectations.
• Timely date entry of all services and practices in agency records for reporting purposes.
• Receive supervision and attend mandatory week consultation with leadership.
• Maintain confidentiality of client records and provide coverage for team members as needed.
• Perform related duties as assigned to ensure program outcomes are met.
• Utilize technology effectively for communication and task tracking.

Case Manager - Housing Services Incorporated

(2022-12 - 2023-04)

• Assisted Residents adhering to independent living plans to attend goals and trainings needs.
• Document all residents' contacts and resource contacts will be kept according to state and agency mandates, logs, progress notes, statistics and weekly /monthly reports.
• Shared responsibilities with staff for the safety and security of the facility.
• Assisted in meetings with residents to assess housing needed and adhering to clients' goals.
• Maintained documentation of all such meetings for the clients' case files.
• Assisted residents with advocacy of benefits and access to community resources in order to ascertain medical and other important appointments which were made and kept.
• Attended all staff and agency meetings which were required case managers.
• Maintained records and reports up to date and filed in timely manner.
• Collaborate with residents to organize schedules around communal areas and individual room inspections for cleanliness.
• Performed administrative and case management duties.

Domestic Violence Victims Advocate - Safe Horizon

(2022-06 - 2027-05)

• Contacted victims who completed reports with NYPD by phone and mail.
• Assisted victims from general population and domestic violence/NYPD.
• Provided information, referrals & practical services to victims, crisis intervention.
• Conducted training with police personal within precinct location.
• Advocacy w/ NYPD personnel that may include maintaining a victim appraise by an investigation, assisting with publics benefits and other agencies.
• Worked collaboratively with NYPD in order to effectively assist the victims.
• Completed community outreaches and home visits with the NYPD offices.

Residential Specialist - Safe Horizon

(2017-08 - 2024-06)

• Assisted with maintaining a safe and secure facility.
• Monitored and reported the activities within the facility throughout a 24hr period.
• Understood and followed emergency protocols, including fire procedures.
• Assisted with apartment inspection which were scheduled weekly.
• Conducted and adhere to intake and discharge procedures to residents.
• Provided clerical activities on assignment basis throughout shift.
• Assisted with childcare for residents when needed.

Teller (Customer Service Representative) - Citibank

(2013-02 - 2014-04)

• Greeted and referred clients by their last names, communicated & maintained eye contact.
• Completed deposits and withdrawal transactions, provided balances on checking & savings accounts, suggested of credit cards sales/application, CCL & DDA.
• Verbalized appreciation to trusted customers and thanked them for their daily businesses and loyalties throughout the years.

Bachelor of Science - Psychology - Medgar Evers College (2019-01)

Associate of Science - Mental Health & Human Services - Kings Borough Community College (2010-06)

High School Diploma - South Shore High School (2007-06)