Derrick Dyer

Dynamic Service Advisor with store manager experience. I have expertise in team leadership, customer service, and inventory management. Proven track record of implementing sales strategies that enhance customer loyalty and drive operational success.

Store Manager - Southwest Muffler & Brake - Houston, Texas

(2024-06 - 2026-02)

• Managed daily store operations and maintained store inventory levels.
• Led team meetings to discuss sales strategies and customer service improvements.
• Monitored cash register operations and ensured accurate financial transactions.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Reviewed customer feedback to make operational improvements and promote satisfaction.

Service Advisor - Sun Auto - Houston, Texas

(2021-09 - 2023-06)

• Assisted customers with service inquiries and vehicle maintenance needs.
• Scheduled service appointments and managed customer follow-ups effectively.
• Explained service recommendations and repair options to clients clearly.
• Coordinated with technicians to ensure timely completion of services.
• Developed strong relationships with customers to enhance loyalty and satisfaction.
• Resolved customer complaints efficiently, ensuring a positive service experience.
• Promptly responded to customer inquiries via phone, email or in person.

Store Manager - Slaters Kwik Kar - Houston, Texas

(2015-12 - 2020-03)

• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Organized merchandise displays to enhance product visibility and accessibility.
• Monitored cash register operations and ensured accurate financial transactions.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Collaborated with vendors to manage stock orders and product availability.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Established store tactics and strategies to achieve operational performance and sales goals.

Service Crew Member/ Tech - Mister Car Wash - Houston, TX

(2009-10 - 2012-11)

• Provided exceptional customer service during high-volume shifts.
• Assisting with inventory, lower bay, and oil changes.
• Continuation of great customer service.
• Assisted in training new staff on service procedures and standards.

GED - Gary Job Corps (2006-03 - 2006-03)