Communications Operator - Broadlawns Medical Center - DeaMoines, IA
(2026-01)
- Assisted emergency personnel with prompt response during crises.
- Monitored hospital intercom system for announcements and alerts.
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Operated multi-line telephone system for incoming and outgoing calls.
- Facilitated communication between departments within the hospital.
- Provided excellent customer service to patients and visitors at all times.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Patient Care Companion (Patient Sitter) - MercyOne Des Moines Medical Center - Des Moines, USA
(2023-03 - 2025-11)
- Delivered one-on-one care for high-risk patients in emergent and non-emergent settings, ensuring comfort and safety throughout hospital stays.
- Monitored patient conditions and reported changes to healthcare team, facilitating timely interventions.
- Provided compassionate support to patients, enhancing comfort and emotional well-being during recovery.
- Educated patients and families about care plans, fostering understanding and adherence to treatment protocols.
- Supported nursing staff with essential non-medical tasks, enhancing overall patient care experience.
Virtual Patient Observation Tech - MercyOne Des Moines Medical Center - Des Moines, USA
(2023-01 - 2025-11)
- Monitored up to 15 high risk patients in 6 different departments at a time for increased safety.
- Operated medical equipment to ensure functionality and compliance with safety standards.
Department Support Assistant - MercyOne - Desmoines, USA
(2021-08 - 2025-11)
- Assisted healthcare teams in patient care tasks to enhance workflow efficiency and service delivery.
- Trained junior technicians on equipment use and safety protocols, fostering a knowledgeable work environment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Implemented quality control measures to uphold standards in patient care and operational efficiency.
- Collaborated with healthcare professionals to troubleshoot technical issues, ensuring workflow continuity.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Assisted medical staff with admits and discharges.
- Assisted with patient inquiries, providing accurate information and resolving issues efficiently.
- Maintained accurate records and documentation to ensure efficient access and retrieval of information.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Answered high volume phone calls and call lights promptly and professionally directing them to the appropriate staff member.
- Resolved escalated patient and family complaints professionally, achieving satisfactory outcomes for all parties involved.
- Acquired proficiency in new software tools to support daily tasks. to support daily operational needs and improve service delivery.
- Supported staff in managing electronic health records, improving accessibility and information retrieval.
- Trained new team members on operational procedures and software usage to ensure consistent service delivery.
- Monitored inventory levels of medical supplies, coordinating reorders to prevent shortages and maintain operations.
- Worked to understand and assist families with their individual needs to ensure the had they most comfortable and knowledgeable stay as possible.
- Implemented process improvements to enhance patient interactions and streamline service delivery.
- Trained new staff on operational procedures and software applications for optimal performance.
- First point of contact for all visitors and patients entering Level II trauma center in large metropolitan area.
- Advocated for patient needs as liaison between patients and medical staff, enhancing care coordination.
Ambassador I - Mercy Experience - MercyOne Des Moines Medical Center - Des Moines, USA
(2022-04 - 2023-02)
- First point of contact for all visitors and patients entering Level II trauma center in large metropolitan area.
- Advocated for patient needs as liaison between patients and medical staff, enhancing care coordination.
COVID-19 Screener - Aerotek @MercyOne Desmoines - DesMoines, USA
(2020-10 - 2022-03)
- Conducted health screenings to identify potential COVID-19 symptoms in individuals.
- Monitored and recorded screening results, ensuring accuracy for timely follow-up actions.
- Established and enforced safety protocols ensuring compliance with health regulations and guidelines.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Collaborated with healthcare professionals to relay critical information regarding patient conditions.
- Trained new team members on screening procedures and safety practices.
- Provided clear communication to individuals about the screening process and next steps.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Measured temperatures of visitors and employees for health screening purposes. of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Logged all COVID-19 screenings and results in database to facilitate tracking history and maintain accurate records.
- Worked closely with law enforcement to ensure safety of visitors and patients.
Temp - Customer Service - Aerotek: Recruiting And Staffing - Des Moines, Iowa
(2018-07 - 2022-08)
- Fostered patient engagement through proactive communication and support initiatives.
- Initiated conversations with guests to provide a welcoming experience. in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted customer relations and satisfaction by consistently demonstrating friendly demeanor and can-do attitude.
- Welcomed customers to create an inviting atmosphere for their visit. and patients to create welcoming atmosphere.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Store Clerk - Casey's General Stores - Story City, IA
(2017-07 - 2018-08)
- Managed cash register operations and processed customer transactions accurately.
- Assisted customers with product inquiries and provided recommendations.
- Addressed customer complaints and resolved issues to enhance shopping experience.
- Trained new clerks on store policies, procedures, and customer service practices.
- Maintained cleanliness and orderliness of store areas, including sales floor and restrooms.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Received deliveries, scanned packages, and updated orders in internal database.
Legal Secretary - Godard, West & Adelman, P.C. - Fairfax, VA
(1995-06 - 1996-08)
- Managed legal correspondence and documentation for clients and attorneys.
- Maintained confidentiality of sensitive client information in all communications.
- Scheduled appointments and coordinated meetings for legal staff and clients.
- Proofed documents and submitted to attorneys for review.
- Provided administrative support by handling phone calls and directing inquiries promptly.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Dental Assistant/Administrative Assistant - Michael J. Terniscki, DDS - McLean, Virginia
(1993-12 - 1994-05)
- Assisted the dentist chair-side during procedures, ensuring smooth workflow and instrument availability.
- Prepared treatment rooms for patient procedures and maintained cleanliness standards.
- Provided patient education on post-operative care and oral hygiene practices.
- Scheduled appointments and coordinated patient flow to optimize practice operations.
- Addressed patient concerns and ensured comfort during visits to enhance overall experience.
Legal Assistant - Paley, Rothman, Rosenberg & Cooper, Et Al - Bethesda, MD
(1991-02 - 1993-10)
- Filed legal documents in small claims court to address delinquent accounts.
- Prepared legal documents and correspondence for attorneys and clients.
- Managed case files and maintained organized legal documents for attorneys.
- Assisted attorneys during client meetings by taking notes and summarizing discussions.
- Handled confidential matters relating to trusts and estates in a discreet manner.
Legal Assistant - Michael Brier, P.C. - McLean, Virginia
(1990-01 - 1991-12)
- Assisted attorneys in trial preparation, including exhibits and witness lists.
- Prepared legal documents and correspondence for attorneys and clients.
- Reviewed incoming documents for accuracy and compliance with legal standards.
- Organized case files and maintained document management systems efficiently.
- Communicated with clients, courts, and opposing counsel professionally.
Receptionist - First Virginia Mortgage - Commercial Lending - Falls Church, Virginia
(1989-06 - 1990-12)
- Managed front desk operations and greeted clients warmly.
- Answered incoming calls and directed inquiries to appropriate departments.
- Guided clients in completing forms and provided information on services offered to enhance their experience.
- Maintained professional and welcoming office environment for all visitors.
- Managed office supply inventory and ordered supplies to ensure availability.
- Processed incoming mail and distributed documents to relevant teams.
