Marilu Munoz

As a recent graduate with a Bachelor of Applied Arts and Sciences, I am a highly adaptable individual eager to contribute. I have a proven ability to handle complex projects, analyze data effectively, and deliver outstanding customer experiences. My experience has taught me how to lead, stay organized, and fix issues effectively. I am excited to join a team and help create a great work environment while making a real difference.

Visionworks | Optical Specialist 2021-2024

• Managed daily opening and closing duties, including cash management.
• Educated customers on eyewear options and achieved daily sales goals.
• Provided excellent customer service in a retail optical environment.

Starbucks | Shift Supervisor/Key Holder 2015-2020

• Managed inventory counts and ordered front and back-of-house supplies.
• Led floor plan execution to ensure smooth shift operations.
• Identified barista strengths and weaknesses to guide performance improvement.
• Planned barista breaks while maintaining store operations.
• Responsible for cash handling and reconciliation at the end of each shift.

CBE Companies | Fraud Analyst 2019-2020

• Detected fraud using working systems.
• Analyzed data systems and conducted research on customer needs.
• Ensured customer satisfaction and analyzed customer backgrounds for phone order eligibility.
• Handled high-volume inbound calls and multitasked across multiple computer screens.

Texas State University

Bachelor of Applied Arts and Sciences (May 2025)