Marilyn Ariza

Own lifecycle and deployment work across U.S. and Canada store technology projects, managing tasks from intake through completion and ensuring successful execution across regions.

POS Implementation Specialist - Starbucks - U.S. and Canada

(2025-04)

Own lifecycle and deployment work across U.S. and Canada store technology projects, managing tasks from intake through completion and ensuring successful execution across regions.

• Software deployments through marimba
• Software configuration in Simphony through EMC
• Act as primary overnight coordinator for assigned regions, driving deployments forward and making real-time decisions to prevent delays and operational impact
• Manage an average of 10 concurrent deployment and lifecycle projects daily, driving execution, resolving blockers, and ensuring alignment with project timelines
• Lead onboarding and training for 5 new team members, ensuring readiness to independently support enterprise deployments
• Validate store technology installations end-to-end, ensuring POS systems, network connectivity, and devices are fully operational prior to go-live to prevent delays and operational disruption
• Perform remote troubleshooting and configuration of POS systems using VNC, resolving issues impacting store readiness and operations
• Execute and validate network and system changes using tools such as Meraki and Marimba Tuner, resolving configuration and bandwidth-related issues
• Apply automated policy updates via Python scripts and verify successful implementation within production environments
• Review and confirm technical deliverables prior to go-live, ensuring all systems meet operational and project requirements
• Make real-time decisions during deployments when documentation is unavailable, maintaining timelines and preventing disruptions
• Coordinate with project managers, technicians, and stakeholders to communicate risks, track progress, and resolve blockers
• Release technicians upon successful validation of store systems, ensuring completion standards are met
• Identify process gaps and contribute improvements to team workflows and documentation standards
• Support deployments across multiple regions and store locations, ensuring consistent execution at scale

POS Implementation - Aramark

(2024-12 - 2025-04)

Providing Point-of-Sale solutions, both software and hardware (i.e. FreedomPay, Oracle Micros, NCR, etc).

• Scheduling implementation and deployment for 500 locations through Marimba
• Verify connectivity and network infrastructure through Meraki
• Configuring and troubleshooting POS software (i.e. deploying accounts, menu pages, data alignment/mapping, barcodes, etc)
• Scheduling and conducting installation over the phone with technician onsite
• Provide over-the-phone support to customer sites and the field (i.e. monitoring onsite installation, device set up, etc)
• Scheduling software updates to Ingenico Lanes and dual Lanes
• Run patching files and run software updates for Ingenico Lane
• Troubleshoot and resolve issues related to software integrations and system configurations
• Help research and develop documentation materials for education and training users; ensure documentation is technically accurate and conforms to company's style
• Assist with researching, designing, scheduling, and implementing education and training documentation projects; develop project plan for creating/updating courseware

POS Analyst - The Vitamin Shoppe

(2024-06 - 2024-10)

• Conducted and supervised store upgrade with Windows POS hardware wiring/set up and software (including printer, cc terminals), IP configurations, command prompt and remote tools (SCCM and VPN) to apply patches, fixes, or settings
• Run patching files and run software updates for Ingenico Lane (pin pads and e285)
• Support remote management for Windows iOT/Win10. Utilize basic network skills (Ping/Telnet/Configuration validation)
• Perform MDM / Mobile POS (WorkSpace One) configuration changes
• Perform troubleshooting and investigation of business, data or technical issues as they arise
• Develop adequate documentation on issues reported and resolution provided
• Deploy and maintain software applications
• Provide service desk phone support
• Follow up on store/tech issues
• Log store conversion activities
• Execute basic PowerShell scripts
• Utilize basic SQL for queries and table updates

POS Analyst - Drivenbrands Inc

(2023-09 - 2024-05)

Understand and support processes and functionality focused on the Point of Sale, Front, and back office applications and systems.

• Maintaining POS software applications that enable efficient and accurate transaction processing
• Configuring POS system functions and troubleshooting procedures with software and hardware-related issues
• Administer network access for remote devices through Endpoint
• Implement updates, patching files, and changes to the carwash Point of Sales
• Troubleshoot, configure, and deploy POS terminals, printers, cash drawers and scanners
• Troubleshooting network (LAN/WAN/Wi-Fi) issues and escalate with providers as necessary
• Assisted with fiber-based cable connectivity, cat5 and cat6
• Responsible for proactive onsite/remote support and maintenance around POS systems
• Troubleshoots and diagnoses failures and problems, documenting solution process for possible KB articles
• Provide training and updates to carwash attendants for proper use of POS systems
• Responsible for creating, maintaining, and updating the POS Installation Process and System documentation
• Ensure integration support tickets are responded to in a timely, meaningful, and consistent manner

Retail IT Analyst - Management-One

(2022-10 - 2023-08)

• Provided direct Retail support for all end users and Retail POS support knowledge
• Strong working knowledge of computer systems, hardware, software, and databases
• Triage, investigate and resolve support tickets
• Timely response and completion of support tasks
• Manage changes to client data within Retail Orbit®, e.g., data uploads, class changes, category changes, custom reports, report updates through Endpoint Management
• Communicate and collaborate with the Development team as necessary on bugs, tickets and special projects, e.g., data integration issues
• Responsible for Orbit Shuttle installation and trouble-shooting for new and existing clients
• Provide support for custom data integrations
• Understands all elements of Retail Orbit® and related products and offers training and support to end users as required
• Understands and is able to assist customers with the modules and features of their POS systems that are relevant to their working with Management One
• Utilization of Zendesk, Retail Orbit®, Orbit Shuttle, Slack, Hubspot, and any future technologies used by Management One™ and Retail Orbit®
• Writing end user training content for Knowledge Base
• Record and communicate feedback from customers regarding product/user experience
• Follows inter-department communication protocols, including both internal and public
• Periodic weekend coverage of the support desk per schedule determined by the Director of Operations
• Travel as needed for company events and meetings
• Embraces all Management One™ core values: Courage, Collaboration, Adaptability, Generous Heart, Commitment, Curiosity

IT Support Analyst - Logicalis Inc.

(2020-08 - 2022-08)

• Outlined work plans, determined resources, wrote timelines and generated SOW and SOPs
• Triaged store technology problems and managed resolution both internally and externally
• Developed project plans identifying key issues, approaches and performance metrics
• Analyzed projects, created SOPs, flow charts, check lists, and tracking methods to synchronize processes across companies
• Assisted in staff training and mentoring initiatives to onboard over 150 new users onto the system
• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
• Setup new equipment for new hires, applying blob file and adding user to Active Directory
• Reduced helpdesk tickets by over 25% with the implementation of a remote access system
• Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions

Associate's degree of Applied Science - Software Development - Collin Community College (2024-01)