POS Implementation Specialist - Starbucks - U.S. and Canada
(2025-04)
Own lifecycle and deployment work across U.S. and Canada store technology projects, managing tasks from intake through completion and ensuring successful execution across regions.
- Software deployments through marimba
- Software configuration in Simphony through EMC
- Act as primary overnight coordinator for assigned regions, driving deployments forward and making real-time decisions to prevent delays and operational impact
- Manage an average of 10 concurrent deployment and lifecycle projects daily, driving execution, resolving blockers, and ensuring alignment with project timelines
- Lead onboarding and training for 5 new team members, ensuring readiness to independently support enterprise deployments
- Validate store technology installations end-to-end, ensuring POS systems, network connectivity, and devices are fully operational prior to go-live to prevent delays and operational disruption
- Perform remote troubleshooting and configuration of POS systems using VNC, resolving issues impacting store readiness and operations
- Execute and validate network and system changes using tools such as Meraki and Marimba Tuner, resolving configuration and bandwidth-related issues
- Apply automated policy updates via Python scripts and verify successful implementation within production environments
- Review and confirm technical deliverables prior to go-live, ensuring all systems meet operational and project requirements
- Make real-time decisions during deployments when documentation is unavailable, maintaining timelines and preventing disruptions
- Coordinate with project managers, technicians, and stakeholders to communicate risks, track progress, and resolve blockers
- Release technicians upon successful validation of store systems, ensuring completion standards are met
- Identify process gaps and contribute improvements to team workflows and documentation standards
- Support deployments across multiple regions and store locations, ensuring consistent execution at scale
POS Implementation - Aramark
(2024-12 - 2025-04)
Providing Point-of-Sale solutions, both software and hardware (i.e. FreedomPay, Oracle Micros, NCR, etc).
- Scheduling implementation and deployment for 500 locations through Marimba
- Verify connectivity and network infrastructure through Meraki
- Configuring and troubleshooting POS software (i.e. deploying accounts, menu pages, data alignment/mapping, barcodes, etc)
- Scheduling and conducting installation over the phone with technician onsite
- Provide over-the-phone support to customer sites and the field (i.e. monitoring onsite installation, device set up, etc)
- Scheduling software updates to Ingenico Lanes and dual Lanes
- Run patching files and run software updates for Ingenico Lane
- Troubleshoot and resolve issues related to software integrations and system configurations
- Help research and develop documentation materials for education and training users; ensure documentation is technically accurate and conforms to company's style
- Assist with researching, designing, scheduling, and implementing education and training documentation projects; develop project plan for creating/updating courseware
POS Analyst - The Vitamin Shoppe
(2024-06 - 2024-10)
- Conducted and supervised store upgrade with Windows POS hardware wiring/set up and software (including printer, cc terminals), IP configurations, command prompt and remote tools (SCCM and VPN) to apply patches, fixes, or settings
- Run patching files and run software updates for Ingenico Lane (pin pads and e285)
- Support remote management for Windows iOT/Win10. Utilize basic network skills (Ping/Telnet/Configuration validation)
- Perform MDM / Mobile POS (WorkSpace One) configuration changes
- Perform troubleshooting and investigation of business, data or technical issues as they arise
- Develop adequate documentation on issues reported and resolution provided
- Deploy and maintain software applications
- Provide service desk phone support
- Follow up on store/tech issues
- Log store conversion activities
- Execute basic PowerShell scripts
- Utilize basic SQL for queries and table updates
POS Analyst - Drivenbrands Inc
(2023-09 - 2024-05)
Understand and support processes and functionality focused on the Point of Sale, Front, and back office applications and systems.
- Maintaining POS software applications that enable efficient and accurate transaction processing
- Configuring POS system functions and troubleshooting procedures with software and hardware-related issues
- Administer network access for remote devices through Endpoint
- Implement updates, patching files, and changes to the carwash Point of Sales
- Troubleshoot, configure, and deploy POS terminals, printers, cash drawers and scanners
- Troubleshooting network (LAN/WAN/Wi-Fi) issues and escalate with providers as necessary
- Assisted with fiber-based cable connectivity, cat5 and cat6
- Responsible for proactive onsite/remote support and maintenance around POS systems
- Troubleshoots and diagnoses failures and problems, documenting solution process for possible KB articles
- Provide training and updates to carwash attendants for proper use of POS systems
- Responsible for creating, maintaining, and updating the POS Installation Process and System documentation
- Ensure integration support tickets are responded to in a timely, meaningful, and consistent manner
Retail IT Analyst - Management-One
(2022-10 - 2023-08)
- Provided direct Retail support for all end users and Retail POS support knowledge
- Strong working knowledge of computer systems, hardware, software, and databases
- Triage, investigate and resolve support tickets
- Timely response and completion of support tasks
- Manage changes to client data within Retail Orbit®, e.g., data uploads, class changes, category changes, custom reports, report updates through Endpoint Management
- Communicate and collaborate with the Development team as necessary on bugs, tickets and special projects, e.g., data integration issues
- Responsible for Orbit Shuttle installation and trouble-shooting for new and existing clients
- Provide support for custom data integrations
- Understands all elements of Retail Orbit® and related products and offers training and support to end users as required
- Understands and is able to assist customers with the modules and features of their POS systems that are relevant to their working with Management One
- Utilization of Zendesk, Retail Orbit®, Orbit Shuttle, Slack, Hubspot, and any future technologies used by Management One™ and Retail Orbit®
- Writing end user training content for Knowledge Base
- Record and communicate feedback from customers regarding product/user experience
- Follows inter-department communication protocols, including both internal and public
- Periodic weekend coverage of the support desk per schedule determined by the Director of Operations
- Travel as needed for company events and meetings
- Embraces all Management One™ core values: Courage, Collaboration, Adaptability, Generous Heart, Commitment, Curiosity
IT Support Analyst - Logicalis Inc.
(2020-08 - 2022-08)
- Outlined work plans, determined resources, wrote timelines and generated SOW and SOPs
- Triaged store technology problems and managed resolution both internally and externally
- Developed project plans identifying key issues, approaches and performance metrics
- Analyzed projects, created SOPs, flow charts, check lists, and tracking methods to synchronize processes across companies
- Assisted in staff training and mentoring initiatives to onboard over 150 new users onto the system
- Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
- Setup new equipment for new hires, applying blob file and adding user to Active Directory
- Reduced helpdesk tickets by over 25% with the implementation of a remote access system
- Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
- Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
