Jewelry Department Assistant at Bonhams (2024-04 – 2025-06)
- Catalogued and authenticated jewellery lots for online auctions, producing accurate, commercially focused descriptions for sale preparation.
- Conducted diamond grading and metal testing to support authentication and precise lot descriptions for high-value sales.
- Documented 800+ detailed condition reports using specialised macrophotography, maintaining rigorous standards for hallmark, mounting, and gemstone verification.
- Advised international collectors across Europe and Asia during live auction previews and client meetings, contributing to a 70% conversion rate of registrants to active bidders.
- Analysed regional bidding analytics and buyer behaviour data to execute targeted outreach strategies, strengthening engagement with collectors across international markets.
- Led digital marketing for 16 auctions, growing social media reach to 6,000+ accounts and driving a 35% increase in buyer participation for the Fine Jewellery Live Sale.
- Managed end-to-end property lifecycle across 14 auctions: coordinating consignment intake, logistics with external gemological labs and workshops.
Marketing Coordinator at Bonhams (2024-01 – 2024-03)
- Executed digital marketing campaigns for jewelry auctions using Salesforce Marketing Cloud, producing editorial website content and jewelry-focused blog features to promote upcoming sales.
- Developed published Instagram content highlighting key lots during preview periods to encourage client registration and participation.
- Coordinated five high-profile client events and auction previews, managing guest lists, invitations, and on-site logistics using Zkipster and Trello.
Client Services Administrator at Bonhams (2023-09 – 2023-12)
- Facilitated auction registration, bid management, and pre-sale client inquiries.
- Assisted collectors during previews and auctions, providing lot information and administrative support.
- Maintained accurate client records and facilitated post-sale follow-ups.
E-commerce Assistant at Chalk Jewelry (2021-02 – 2021-07)
- Recorded and maintained inventory accuracy within the Wix dashboard, managing order fulfillment and logistics with 100% accuracy.
- Conducted sales performance analysis using e-commerce analytics, identifying product trends and optimizing campaign strategies.
Jewelry Designer at Chalk Jewelry (2021-02 – 2021-07)
- Designed and launched 'The Revival' collection in collaboration with the Royal Opera House, achieving notable media coverage and success after Kate Middleton was seen wearing the earrings.
Sales Assistant at Tous Jewelry (2018-06 – 2018-09)
- Advised over 80 customers weekly in selecting jewelry pieces suited to their preferences and occasions.
- Maintained accurate inventory records for 500+ jewelry items, ensuring stock availability and minimizing loss.
- Collaborated with the team to set up in-store displays and maintain visual standards.
- Processed daily sales transactions, ensuring accuracy and high levels of customer satisfaction.
