Marissa Velazquez

Detail-oriented professional with experience in billing support, customer service, administrative coordination, scheduling, and cannabis retail operations. Skilled in handling high-volume environments, processing transactions accurately, managing customer accounts, and maintaining organized daily operations. Strong communication, multitasking, and problem-solving abilities with experience across office, retail, and client-facing roles.

Budtender - GreenPharms Dispensary - Mesa, AZ

(2025-01)

• Assist customers with selecting cannabis products based on individual needs, preferences, and experience levels.
• Maintain strong knowledge of cannabis products, strains, cannabinoids, and compliance regulations.
• Process cash and POS transactions accurately while supporting efficient daily store operations.
• Manage inventory restocking, product organization, and sales floor maintenance.
• Build positive customer relationships through strong communication and service.

Dispensary Associate - JARS Cannabis - Mesa, AZ

(2024-04 - 2024-12)

• Provided knowledgeable customer support and product recommendations in a fast-paced retail environment.
• Handled POS transactions and maintained accurate cash management procedures.
• Supported compliance standards and maintained a clean, organized sales floor.
• Collaborated with team members to improve customer satisfaction and operational flow.

Billing Specialist - Realtor.com - Scottsdale, AZ

(2019-09 - 2024-02)

• Processed invoices, tracked accounts receivable, and followed up on outstanding balances.
• Resolved billing discrepancies while maintaining strong client relationships.
• Assisted with reporting, invoice accuracy checks, and month-end processes.
• Trained new team members and supported process improvements for billing workflows.

Customer Service Representative / Scheduler - EcoShield Pest Control - Mesa, AZ

(2019-02 - 2019-09)

• Scheduled customer appointments and coordinated technician routing.
• Handled high-volume inbound and outbound calls while maintaining professionalism.
• Updated customer records, billing information, and appointment details accurately.
• Provided account support and resolved customer concerns efficiently.

Bachelor of Arts - Psychology (Mental Health Concentration) - Southern New Hampshire University (2029-08)