Marissa Wagner

Driven and committed to delivering high level of service and continuous engagement to customer's from all walks of life. Seeking new experience with exciting an organization. I am very Self-motivated and offering strong communication and quick thinking skills. I Work effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly committed to reaching business goals

Assistant Branch Manager - Sunflower Bank - Boulder, CO

(2022-06 - 2023-12)

• Monitored daily operations and supported Branch Manager in necessary duties.
• Trained and mentored highly effective teams to meet corporate service standards.
• Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
• Resolved customer issues effectively in order to maintain strong customer relationships.
• Planned work schedules to maintain adequate staffing.
• Supported outside sales force in servicing and obtaining new business.
• Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.

Head Cashier Supervisor - Lowe's - Longmont, CO

(2020-02 - 2022-05)

• Coordinated cashier schedules and workflow for adequate shift coverage.
• Operated and trained employees on POS system functions for smooth front-end operations.
• Monitored cashier performance and implemented corrective action or additional training.
• Completed opening and closing procedures, maintaining control of all cash drawers.
• Multitasked helping customers of my own while training cashiers on returns/exchanges ,and also helping sales specialist with processing transactions during busy hours.
• Greeted customers, anticipated needs, and offered superior customer service.

Receptionist - Green Pear Salon - Frederick, CO

(2016-09 - 2017-07)

• Organized and updated daily / weekly schedules as well as monthly calendar obligations.
• Scheduled appointments based on the stylists availability restocking supplies and submitting purchase orders for new supplies and other hair products.
• Greeted customer's, answered general questions and directed to appropriate locations.
• Emailed customers and placed outbound calls as needed.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Washed and folded towels/ cleaning.

High School Diploma - James Madison High School (2018-04)