Care Manager – Clinical Systems & Analytics - VillageCareMAX
(2023-08 - 2024-09)
- Served as a liaison between clinical teams and operational leadership by translating care coordination needs into system and reporting requirements.
- Utilized Tableau and internal systems to monitor utilization, productivity, and care outcomes, ensuring data accuracy and continuity of care.
- Supported transitions of care by ensuring timely documentation, data completeness, and alignment across interdisciplinary teams.
- Identified workflow gaps in documentation and authorization processes, escalating system-related issues to minimize operational disruption.
Clinical Care Manager - VNS Health
(2022-08 - 2023-09)
- Collaborated with nurses, therapists, and physicians to support clinical workflows and ensure accurate system documentation across home health episodes.
- Provided guidance and informal training to staff on documentation standards, workflow adherence, and system use.
- Participated in quality improvement initiatives focused on optimizing care delivery processes and data integrity.
MLTC Care Manager - Centers Plan for Healthy Living
(2018-11 - 2022-08)
- Conducted telephonic assessments and individualized care planning to connect patients with essential psychosocial and healthcare services.
- Coordinated with healthcare providers to streamline post hospital transitions and reduce gaps in care.
- Delivered HEDIS compliant preventive screening education helping the plan maintain 5-Star performance metrics.
- Developed patient-centered care plans by identifying accurate ICD-10 codes and aligning interventions with clinical guidelines.
Outpatient Dialysis RN - Davita
(2018-05 - 2018-11)
- Performed pre/post treatment assessments to monitor patient condition and prevent complications.
- Cannulated and assessed AVF/graft sites to ensure reliable and safe vascular access.
- Administered and managed medications to support hemodialysis tolerance and symptom management.
- Created monthly care plans to guide individualized patient goals and continuity of care.
- Communicated patient findings to physicians to facilitate prompt clinical decisions.
