Mark Etwarroo

Very hardworking and willing to learn

Desktop Support Technician - Essential Enterprise Solutions - Perth Amboy, NJ

(2025-06 - 2025-11)

• Delivered IT operations and desktop support for 500+ enterprise endpoints across Windows, iOS, and Android environments, maintaining 99% system uptime
• Troubleshot hardware, software, and system-related issues using systematic fault isolation techniques
• Managed incidents, service requests, and documentation using ServiceNow, ensuring accurate tracking and reporting
• Managed onboarding logistics for 100+ new hires and utilized Workday to assign and monitor individual learning paths
• Collaborated with cross-functional teams to prioritize IT initiatives and support system implementations
• Managed user accounts, permissions, and access controls in Active Directory environments
• Administered mobile device management using AirWatch MDM across iOS and Android devices

Customer Service Associate – Hardware - Lowe's - Piscataway, NJ

(2019)

• Provided technical product guidance to customers on hardware, electrical, mechanical, and building material components
• Maintained departmental inventory accuracy and product organization across a high volume retail environment
• Demonstrated consistent reliability and work ethic through 6+ years of continuous employment
• Managed multiple priorities simultaneously while maintaining high customer satisfaction standards

Automotive Technician Trainee - Lincoln Tech - Union, NJ

(2018-07 - 2019-08)

• Performed diagnostics and systematic troubleshooting on mechanical and electrical systems
• Interpreted technical manuals and wiring diagrams to guide repair procedures
• Documented repair procedures and service findings accurately

B.S. - Cybersecurity & Information Assurance - Western Governors University (2024-07)