Operations Manager at Ezfill (2024-09 – Present)
Lead operations for multiple Ezfill fueling stations across Florida, overseeing day-to-day performance, logistics, and service delivery.
- Drove growth initiatives by identifying market opportunities and coordinating station launches across Florida.
- Manage cross-functional teams to ensure operational excellence, safety compliance, and exceptional customer service.
- Developed strategic plans to optimize station efficiency and enhance brand presence.
- Collaborate with vendors, local authorities, and internal stakeholders to streamline operations and maintain cost-effective performance.
- Monitored performance metrics and analyzed operational data to implement improvements supporting scalability.
Operations Manager at Avis Budget Group (2023-03 – 2024-09)
Manage daily rental car operations, including vehicle availability, check-ins, and check-outs, ensuring a seamless customer experience.
- Coordinate with the fleet team to ensure optimal vehicle inventory levels, timely maintenance, and compliance with safety and quality standards.
- Implement and optimize operational processes and procedures, enhancing efficiency and reducing turnaround times.
- Monitor and control operational expenses, including staffing, vehicle maintenance, and supplies, ensuring budget adherence.
- Address and resolve customer complaints and issues promptly, maintaining high levels of customer satisfaction and repeat business.
- Enhance the customer experience by implementing feedback systems and continuous improvement initiatives, leading to increased customer satisfaction scores.
- Collaborate with the sales team to drive revenue through upselling, promotions, and strategic pricing initiatives.
- Track and analyze key performance indicators (KPIs) to measure operational effectiveness and identify trends.
- Develop and execute contingency plans for operational disruptions, such as vehicle shortages or staffing issues, to ensure minimal impact on service levels.
Assistant Manager at Penske Truck and Leasing (2020-10 – 2023-03)
- Achieved 30% above sales targets by identifying new business opportunities and cultivating relationships with potential clients.
- Managed fleet of one thousand vehicles, including trucks, trailers, and specialty equipment, ensuring high performance and availability.
- Developed and implemented maintenance schedules, reducing downtime and extending vehicle lifespan.
- Resolved customer inquiries on billing, technical issues, and service changes, enhancing customer satisfaction.
Assistant Manager at Enterprise Rent-A-Car (2018-02 – 2020-10)
Oversaw daily operations involving fleet management, vehicle maintenance, and rental agreements to ensure smooth operations.
- Delivered exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Trained and mentored new team members on company standards and procedures to enhance team readiness.
- Developed strong sales skills through promoting additional services and upgrades to customers.
- Conducted vehicle inspections and ensured compliance with company policies and procedures.
Shift Lead at Walgreens (2015-05 – 2018-02)
- Monitored customer service performance and implemented strategies to enhance service quality.
- Ensured accurate bookkeeping for financial integrity.
- Analyzed inventory trends to optimize stock levels and ensure product availability.
- Provided training to new team members.
