Worked with the Director of IT to coordinate the design, development, build, testing, implementation, training, upgrades, support, and overall system management of all center physician applications and associated interfaces.
Maintained the deployment, monitoring, maintenance, development, upgrade and support of all PC’s, operating systems, hardware, software, and office automation equipment.
Provided software and hardware education support to end-users.
Researched and resolved problems and questions regarding computer systems and software.
Creating/Maintaining User Accounts in Active Directory/Office 365.
Worked with the Director of IT to implement all IT policies and procedures, including those for security, disaster recovery, standards, purchasing and service provision.
Troubleshoot issues with operating systems, applications, hardware, and networking.
Work with Service Desk team across multiple sites, providing a high level of quality
I was also The Team Lead
I also maintained Inventory of the all the IT equipment and accessories
I used the Service Now Ticketing system to monitor and note tickets
Education
Master Degree, University Of Phoenix, Atlanta, Georgia
