Benjamin Okafor

Result-oriented helpdesk analyst energized by challenges and sensitive to details whose objective is to obtain a role that utilizes my current educational background by providing technical skills in an environment and successfully assisting a company grow.

Manager - DunamisFJM - Atlanta, GA

(2019-03 - 2020-12)

Machine Operator - Randstad USA/Alcon - Duluth, GA

(2018-07 - 2018-10)

Setup Technician/Helpdesk Analyst - Durable Medical Supplies - Fayetteville, GA

(2016-07 - 2017-03)

• Troubleshoot and configure Basic LAN/WAN Infrastructure
• Respond to support request and monitor alarm
• Keep an eye on Network performance, maintenance and repair
• Setting up workstation, peripheral equipment and Installing software complying with. given standard and guidelines
• Ensure Network are available, safe and secure to all authorized users
• Setup New user account
• Ensure accurate data entry and document resolution to client issue
• Follow up with client to ensure optimal sa

Bank Teller - Skye Bank - Lagos, Nigeria

(2013-01 - 2014-12)

• Receiving and Disbursing cash to customer based on their request
• Aid customer in Opening, Managing and Optimizing their account
• Ensure accurate Data Entry
• Loading of Automated Teller Machine (ATM)
• Resolve issue regarding customers online banking
• Help customer with financial question and needs
• Keeping records of daily transaction
• Perform other administrative duties as assigned

Cargo Customer Service/Agent - Nacho Aviation - Lagos, Nigeria

(2012-01 - 2013-12)

• Accepting, delivering and handling cargo shipment including preparing of paperwork
• Ensure accurate Data Entry
• Lift, load, unload and transport Baggage, mail and cargo to and from the aircraft and from the loading equipment
• Operating ground support equipment such as tugs, conveyor belt and tow tractors

Certificate - Enterprise Application Development and Administration (CompTIA) - Pacific Institution of Technology (2018-12)

Certification - CompTIA Network+ - Pacific Institution of Technology (2012-07)

Bachelor of Science - Finance - University of Lagos (2004-12)