Benjamin Okafor

Result-oriented helpdesk analyst

Talent

North AtlantaMember since July 7, 2026

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About

Result-oriented helpdesk analyst energized by challenges and sensitive to details whose objective is to obtain a role that utilizes my current educational background by providing technical skills in an environment and successfully assisting a company grow.

Experience

Manager - DunamisFJM - Atlanta, GA

(2019-03 - 2020-12)

Machine Operator - Randstad USA/Alcon - Duluth, GA

(2018-07 - 2018-10)

Setup Technician/Helpdesk Analyst - Durable Medical Supplies - Fayetteville, GA

(2016-07 - 2017-03)

Troubleshoot and configure Basic LAN/WAN Infrastructure
Respond to support request and monitor alarm
Keep an eye on Network performance, maintenance and repair
Setting up workstation, peripheral equipment and Installing software complying with. given standard and guidelines
Ensure Network are available, safe and secure to all authorized users
Setup New user account
Ensure accurate data entry and document resolution to client issue
Follow up with client to ensure optimal sa

Bank Teller - Skye Bank - Lagos, Nigeria

(2013-01 - 2014-12)

Receiving and Disbursing cash to customer based on their request
Aid customer in Opening, Managing and Optimizing their account
Ensure accurate Data Entry
Loading of Automated Teller Machine (ATM)
Resolve issue regarding customers online banking
Help customer with financial question and needs
Keeping records of daily transaction
Perform other administrative duties as assigned

Cargo Customer Service/Agent - Nacho Aviation - Lagos, Nigeria

(2012-01 - 2013-12)

Accepting, delivering and handling cargo shipment including preparing of paperwork
Ensure accurate Data Entry
Lift, load, unload and transport Baggage, mail and cargo to and from the aircraft and from the loading equipment
Operating ground support equipment such as tugs, conveyor belt and tow tractors