Marla Shinault

SAP and enterprise systems professional with 15+ years of experience supporting complex application environments, SAP Basis administration, systems implementation, upgrades, migrations, performance tuning, security, and operational support. Experienced across SAP landscapes, S/4HANA-related technologies, Solution Manager, Fiori, GRC, MDG, enterprise portals, Java/J2EE environments, and multi-platform systems. Strong background partnering with project managers, vendors, business units, and technical teams to deliver stable implementations, document dependencies, resolve issues, and support operational readiness.

Systems Analyst - American Airlines Credit Union

(2020-01)

• Support enterprise applications and third-party technology implementations, working with project managers and technology leaders on scope, requirements, implementation planning, status tracking, and issue resolution.
• Troubleshoot application and database performance issues and provide performance-tuning and production support for Episys and integrated third-party platforms.
• Install software, upgrades, and patches; analyze service tickets; research system issues; and coordinate resolution with internal teams and vendors.
• Create and maintain technical documentation, change-management specifications, implementation records, dependencies, and post-implementation turnover materials.
• Collaborate with cross-functional technology and business teams to support implementation strategy, quality assurance, system assessments, and platform reliability.
• Use Azure DevOps and Workfront to track project work, tickets, implementation activity, dependencies, and delivery status.
• Contribute to operational improvement initiatives by identifying process, automation, integration, and system-efficiency opportunities.

Senior Systems Analyst / SAP Basis Administrator - Tetra Pak

(2013-05 - 2019-12)

• Provided SAP Basis administration, application support, project support, upgrades, and technical operations across enterprise SAP environments.
• Implemented and configured SAP and SAP Solution Manager landscapes and supported environment planning, administration, and lifecycle activities.
• Coordinated system refreshes, client copies, system-related Basis tasks, support packs, upgrades, patching, and platform maintenance.
• Administered SAP Enterprise Portal and Java/J2EE environments, including troubleshooting, content administration, user management, and technical support.
• Created and maintained SAP users, security authorizations, roles, and profiles using CUA to support SOX compliance.
• Monitored SAP systems, analyzed technical issues, supported performance and availability, and collaborated with business and technical stakeholders on changes and upgrades.

Senior SAP Basis Administrator - Convergys

(2010-05 - 2013-04)

• Administered and supported SAP landscape environments, including project activities, upgrades, monitoring, troubleshooting, analysis, and performance tuning.
• Provided project administration for CRM and SAP Solution Manager implementation and configuration.
• Applied SAP kernel upgrades, ABAP and Java support packages/stacks, patches, and platform maintenance across SAP environments.
• Maintained SAP Enterprise Portal, Java/J2EE administration, content management, user administration, and role management.
• Supported system growth and change by researching technical issues, coordinating platform updates, and maintaining reliable environments for users.

Bachelor of Applied Arts and Sciences - Information Technology and Business - University of North Texas

Associate of Arts and Science - Computer Programming - Richland College