Customer & Tech Support
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I'm a passionate freelancer dedicated to sharing her skills and knowledge with startups and established companies to drive their customer success, improve service offerings, realize and effectively accomplish daily goals, and take their team to the next level.
I have held roles such as customer service representative, technical support specialist, and social media specialist. These positions have equipped me with strong skills in active listening, problem-solving, and customer satisfaction. I have consistently received high customer satisfaction ratings and have a proven track record of quickly adapting to new platforms and systems.
I hold a Bachelor of Business Administration (BBA) in Marketing from the University of Technology, Jamaica, completed in 2011. I am currently taking the CS50 course, which covers a broad range of topics including C, computer science principles, Python, and Swift. This course is enhancing my technical skills and providing a strong foundation in coding and software development.