Marlon Offei

Gained comprehensive knowledge of Subaru and Volkswagen product lines, financing options, and dealership procedures. Supported senior consultants in daily sales operations while learning effective customer engagement and closing techniques. Assisted customers with vehicle selection, test drives, and purchase documentation to ensure a seamless sales experience.

Car Sales Consultant - Winner Subaru Volkswagen - Dover, DE

(2025-08)

• Gained comprehensive knowledge of Subaru and Volkswagen product lines, financing options, and dealership procedures.
• Supported senior consultants in daily sales operations while learning effective customer engagement and closing techniques.
• Assisted customers with vehicle selection, test drives, and purchase documentation to ensure a seamless sales experience.
• Contributed to dealership sales goals by proactively following up with leads and maintaining accurate CRM records.
• Established strong customer rapport through professionalism, transparency, and product expertise to promote satisfaction and repeat business.

Operations Manager - Avis Budget Group - Philadelphia, PA

(2024-08 - 2025-08)

• Lead and supervise the frontline team including rental agents, service agents, and drivers.
• Ensure exceptional customer service and resolve escalated customer issues efficiently.
• Manage vehicle inventory – oversee vehicle check-ins/outs, fleet maintenance, cleaning, and quality assurance.
• Optimize rental operations to meet location performance goals including revenue targets, utilization rates, and customer satisfaction scores.
• Monitor and manage operational expenses to align with budgetary guidelines.
• Collaborate with other departments (maintenance, logistics, fleet management) to ensure vehicle availability and condition.
• Analyze operational data to identify trends and areas for improvement.
• Ensure compliance with safety protocols, company policies, and local/state regulations.
• Train, coach, and develop staff to maintain a motivated and high-performing team.

Financial Aid Counselor - Delaware State University - Dover, DE

(2022-03 - 2024-07)

• Analyzed current financial aid processes and implemented continuous improvement practices to increase proficiency and productivity
• Collaborated with executive leadership to assist in enrollment management initiatives of recruitment, retention, and graduation metrics
• Negotiated and finalize student financial plans consistent with financial planning policies, procedures, and federal/state regulations for awarding aid
• Counseled new and current students to review ledgers, satisfactory academic progress reports, award letters, financial aid reimbursements, and exit loan counseling

Management Assistant - Enterprise Holdings, Inc. - Dover, DE

(2020-05 - 2022-03)

• Enhanced branch growth by increasing income per car revenue by 31%
• Exceeded regional goals by earning a 3-month rolling average SQI-customer service score of 99%
• Conducted bi-weekly audits for customer service surveys
• Compiled weekly reports vehicle maintenance invoices, cost control and revenue updates

Management Trainee - Enterprise Holdings, Inc. - Dover, DE

(2019-05 - 2020-05)

• Participated in development workshops focused on professional growth, team building and business leadership
• Assisted with rental car and vehicle maintenance needs
• Attained a 90% SQI-customer service score for satellite branch
• Scouted business partnerships at local dealerships and auto repair shops

Master of Business Administration - Delaware State University, College of Business (2028-05)

Bachelor of Science in Business Administration - Management Information Systems - Delaware State University, College of Business (2019-05)