Customer Service Agent - Arise Virtual Solutions
(2021-01 - 2024-12)
Exceptional customer service for Arise Virtual Solutions, formerly, WestAtHome's, clients call centers for 3 years.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Community Resource Coordinator - Hispanic Center Lehigh Valley - Bethlehem, PA
(2017-01 - 2021-12)
- Conducted the programmatic intake assessment on Community Empowerment Program clients, assessed the need for referral and determined eligibility for services
- Prepared and submitted reports, including monthly programmatic updates, to the Executive Director, Board of Director and/or funding agency
- Planned and organized ESL / Computer courses and special events for community outreach, such as community fairs, holiday celebrations, healthcare events, and coordinated volunteer recruitment
Medical Assistant - Neighborhood Health Centers of the Lehigh Valley - Allentown, PA
(2014-01 - 2015-12)
- Recorded patients' medical history, vital statistics, and information such as test results in medical records
- Secured patient information and maintained patient confidentiality by completing and safeguarding medical records, completing diagnostic coding and procedure coding
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
