Marsha Harrison

Talented customer service representatives with the ability to work in various environments, while producing excellent end-results. Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven with the ability to learn new programs and processes.

Referral Specialist - Family Care Health Center - St. Louis, MO

(2023-01)

• Evaluate referrals for accuracy (diagnosis & procedure)
• Prepare & process referrals in timely matter
• Schedule testing appointments
• Monitor patient referral messages and voicemails
• Provides prompt responses to requests, tasks, and inquiries from other staff and providers
• Tracks outstanding referrals to completion for results
• Answer incoming calls obtain to referral

Health Information Management Specialist - The Rehabilitation Institute of St. Louis - St. Louis, MO

(2022-01 - 2023-12)

• Work deficiency list daily
• H&P, D/C Summaries, Short Stay Records
• Timely Physician Communications and Follow Up
• Delinquent Records Status
• Admissions/Discharges
• PATCOM/UDS update changes relative to discharge dispositions
• Scanning/Filing
• Printing reports, medical records forms, face sheets, and labels

HIM Specialist - St. Louis University - St. Louis, MO

(2015-01 - 2022-12)

• Process authorizations for the release of patient information in accordance with HIPAA/PHI guidelines
• Answers and directs telephone calls; retrieves patient schedules from IDX
• Scan and index patient reports (On Base) into electronic health record (EPIC)
• Provide IT support for electronic faxes through Right Fax system
• Knowledge Microsoft word and Excel
• Ability to communicate effectively orally and in writing
• Process payments for medical records request & mail out invoices

File Scanning Clerk - Cardinal Glennon Children's Hospital (SSM) - St. Louis, MO

(2006-01 - 2013-12)

• Prepare and scan quality assurance outpatient records
• Process patient medical records (EPIC)
• Request patient records to schedule appointments (Star Navigation)
• Answer incoming calls and make transfers to appropriate individuals

High School Diploma - Sumner High School