Debbie Thomson

Seeking a position where I can maximize my customer service and public relations skills.

Referral Specialist - AdventHealth Hospice Care - Altamonte Springs, FL

(2024-01)

• Communicates with patients and family members regarding new referrals and create patient charts
• Advises the clinical team of referrals, sends assignment and documents in the patients chart
• Tracks pending patients and follows up for admission where appropriate
• As needed, obtains consents and provides information to patients and family members
• Performs other duties deemed necessary by the Admissions Manager or designee

Unit Assistant - HCA Florida Northwest Hospital - Margate, FL

(2021-06 - 2023-10)

Primary Responsibilities

• Answered nursing station telephone and relayed messages to the Charge Nurse and other nursing personnel
• Answered patient call lights and advised needs to the appropriate caregiver
• Completed administrative data screen with admission orders
• Called patient consults to physicians
• Maintained and updated the patient census board
• Inputted work orders

Patient Safety Attendant - HCA Florida Northwest Hospital - Margate, FL

(2021-02 - 2021-06)

• Established a safe, risk-free patient environment by utilization of knowledge of fall prevention protocols and self-harm prevention
• Accompanied patients and ensured their safety during transportation and testing which occurred away from their normal environment

Personal Service Advisor / Teller - TransCapital Bank now PFCU - Sunrise, FL

(2015-10 - 2021-02)

• Provided exceptional customer service experience while transactions were processed in keeping with the rules, regulations and guidelines
• Answered inquiries and provided information regarding products and addressed service questions and general concerns
• Opened new accounts - savings, checking and certificates of deposit according to need
• Processed requests for changes to existing accounts
• Processed teller transactions which included account servicing and acceptance of loan and safe deposit box payments
• Sold cashiers checks, cashed checks and processed night drop transactions
• Managed teller and vault cash which included preparation and verification of cash shipments and balancing

Part-Time Commissioned Sales Associate - Macy's-Pembroke Pines - FL

(2015-06 - 2016-11)

Responsibilities

• Made connections with customers and inspired them to buy
• Completed sale by cashing the merchandise
• Monitored fitting room to ensure merchandise was returned to the sales floor
• Promoted credit cards and encouraged applications

Customer Service Supervisor - National Commercial Bank - Kingston

(2013-12 - 2014-03)

• Prepared managers checks, withholding tax certificates and bank statements
• Processed check deposits to current, savings accounts and credit cards
• Opened new accounts and made existing accounts joint
• Closed accounts
• Checked tellers tills
• Audited new accounts ensuring satisfaction of KYC requirements
• Checked and approved transactions within assigned limits

DIPLOMA - PUBLIC RELATIONS - Institute of Management & Production (1998-01 - 1998-12)

High School Diploma - Meadowbrook High School (1990-01 - 1992-12)

High School Diploma - Immaculate Conception High School (1985-01 - 1990-12)