Customer Service Representative / Fraud Prevention Support - DSW (Designer Shoe Warehouse) - Columbus, OH
(2018-01 - 2020-12)
- Delivered customer service support for purchases, returns, payments, and account-related inquiries.
- Assisted in identifying suspicious transactions and supported fraud prevention escalation processes.
- Reviewed order history and account activity to help detect irregular or unauthorized behavior.
- Resolved customer concerns efficiently while maintaining professionalism and accuracy.
- Ensured confidentiality of sensitive customer and financial information.
- Collaborated with team members to maintain smooth store and service operations.
Seasonal Cashier Representative - Macy's - Columbus, OH
(2015-11 - 2017-12)
- Processed customer transactions including sales, returns, and exchanges.
- Provided excellent customer service in a high-volume retail environment.
- Maintained accurate cash handling and register balancing procedures.
- Supported store organization and front-end operations during peak seasons.
Collections Agent - GC Services - Columbus, OH
(2012-10 - 2015-03)
- Managed inbound and outbound calls regarding delinquent accounts.
- Negotiated payment arrangements and resolved billing concerns.
- Documented account activity and maintained compliance with procedures.
- Assisted customers with payment processing and account clarification.
Customer Service Representative - Alliance Data Systems - Columbus, OH
(2010-10 - 2012-06)
- Handled customer inquiries related to billing, accounts, and service issues.
- Resolved complaints and provided account information with accuracy.
- Built positive customer relationships through clear communication.
- Maintained performance metrics in a high-volume call center environment.
