Marukh Naeem

Operational Command: Direct daily clinical laboratory workflows and drive high-throughput operations for a premier global healthcare system.

Regulatory & Quality Governance: Establish and enforce rigid quality control metrics; design and execute rapid corrective action frameworks ensuring 100% specimen integrity and regulatory compliance.

Crisis & Bottleneck Resolution: Serve as the primary executive escalation point to diagnose and eliminate critical systemic, personnel, and infrastructure performance bottlenecks.

IHC Operations Lead & Senior Lab Technician - MOUNT SINAI HOSPITAL - New York, NY

(2022-07)

• Operational Command: Direct daily clinical laboratory workflows and drive high-throughput operations for a premier global healthcare system.
• Regulatory & Quality Governance: Establish and enforce rigid quality control metrics; design and execute rapid corrective action frameworks ensuring 100% specimen integrity and regulatory compliance.
• Crisis & Bottleneck Resolution: Serve as the primary executive escalation point to diagnose and eliminate critical systemic, personnel, and infrastructure performance bottlenecks.
• Human Capital Development: Spearhead end-to-end training and professional development frameworks for clinical residents, medical fellows, technical trainees, and new hires.
• Change Management: Mediate high-stakes workplace disputes and pioneer a collaborative culture that optimizes team retention and cross-functional performance.

Educator Project Fellowship Recipient - FUTURE LEADERS INCUBATOR - Brooklyn, NY

(2019-05 - 2022-07)

• Selective Leadership Cohort: Handpicked into an elite 5% cohort of high-potential leaders for a competitive, 3-year urban strategic initiative.
• Strategic Training Execution: Completed 30+ hours of advanced executive training focused on community engagement metrics and high-impact performance outcomes.

Dispatch Supervisor – Central Transportation & Emergency Department - MEDISYS HEALTH NETWORK - Jamaica, NY

(2015-10 - 2016-06)

• Large-Scale Oversight: Provided comprehensive operational command over a high-volume emergency division serving 101,500+ patients annually.
• Cross-Functional Orchestration: Synchronized matrixed clinical and transit teams supporting a 644-bed acute care facility to streamline patient throughput.
• Digital Transformation: Spearheaded modernization initiative by integrating mobile hardware for real-time tracking, drastically slashing transit communication delays.
• Leadership Pipelines: Deployed structured onboarding tracks for incoming supervisors, anchoring training in leadership development and EPIC system workflows.

Management Consultant / Acting Assistant Chief Executive Officer - METROPOLITAN TRANSPORTATION AUTHORITY (MTA) - Brooklyn, NY

(2014-06 - 2015-01)

• Field Execution: Managed field personnel compliance against aggressive project schedules and strict regulatory models for North America's largest transit network.
• Labor Relations: Governed unionized personnel disciplinary and mitigation processes, standardizing compliance documentation across business units.

Director of Operations - CORONA MEDICAL CARE - Corona, NY

(2005-09 - 2009-12)

• P&L & Practitioner Command: Led end-to-end medical practice operations encompassing HR workflows, vendor/equipment procurement, and compliance.
• Team Management: Supervised, coached, and evaluated a cross-functional medical and administrative staff of 25+ direct reports.
• Revenue Protection: Audited complex healthcare billing claims across Medicaid, Medicare, GHI, and Blue Cross Blue Shield to eliminate revenue leakage.

Adjunct Instructor – Judicial Administration - JOHN JAY COLLEGE, CITY UNIVERSITY OF NEW YORK - New York, NY

(2018-01 - 2018-05)

• Managed curriculum architecture and key performance metrics for advanced courses in judicial and court administration.
• Modernized instructional delivery by integrating collaborative learning technologies to maximize student engagement.

Master of Arts in Public Administration (MPA) - Operations Management and Court Administration - John Jay College of Criminal Justice (CUNY)

Bachelor of Arts - English Literature and Political Science - Queens College (CUNY)