Mary Box

Organized administrative assistant with a proven track record in delivering exceptional customer service in high-pressure environments. Demonstrates strong decision-making skills and attention to detail while managing multiple tasks simultaneously. Self-motivated and effective in both independent and team settings, with a focus on maintaining customer satisfaction and contribution to overall company success.

Administrative Support Assistant III - Alabama Department Of Human Resources - Carrollton, AL

(2013-11 - 2024-02)

• Entered payroll data for 21 employees, documenting leave taken and overtime accrued.
• Promoted to Finance Officer (ASA III) in February 2020; executed new employment paperwork and processed invoices.
• Oversaw financial information flow, ensuring accuracy and compliance with established protocols.
• Communicated with vendors to resolve building issues, ensuring timely and effective solutions.
• Maintained phone and computer systems, ensuring optimal functionality to support daily operations.
• Coordinated supply orders and helpdesk tickets with headquarters.
• Managed postage meter operations, keeping it updated with sufficient postage.
• Provided backup support for front desk clerical duties during absences.
• Responded to inquiries via email, telephone, and social media platforms.

Bank Teller - West Alabama Bank - Aliceville, AL

(2013-01 - 2013-11)

• Processed customer transactions accurately, minimizing wait times and enhancing service efficiency.
• Resolved inquiries on account balances, transaction history, charges, and interest rates, contributing to customer understanding and trust.
• Built customer relationships using excellent interpersonal and communication skills.
• Completed accurate high-volume money counts manually and with machines.
• Educated customers on banking website and mobile app usage.
• Handled complaints with professionalism and empathy, fostering customer loyalty and satisfaction.
• Balanced cash drawer daily to provide precise cash flow data.
• Provided customer records, account statements and copies of checks.
• Provided exceptional service to customers in person and over telephone, enhancing overall customer experience and retention.