Administrative Support Assistant III - Alabama Department Of Human Resources - Carrollton, AL
(2013-11 - 2024-02)
- Entered payroll data for 21 employees, documenting leave taken and overtime accrued.
- Promoted to Finance Officer (ASA III) in February 2020; executed new employment paperwork and processed invoices.
- Oversaw financial information flow, ensuring accuracy and compliance with established protocols.
- Communicated with vendors to resolve building issues, ensuring timely and effective solutions.
- Maintained phone and computer systems, ensuring optimal functionality to support daily operations.
- Coordinated supply orders and helpdesk tickets with headquarters.
- Managed postage meter operations, keeping it updated with sufficient postage.
- Provided backup support for front desk clerical duties during absences.
- Responded to inquiries via email, telephone, and social media platforms.
Bank Teller - West Alabama Bank - Aliceville, AL
(2013-01 - 2013-11)
- Processed customer transactions accurately, minimizing wait times and enhancing service efficiency.
- Resolved inquiries on account balances, transaction history, charges, and interest rates, contributing to customer understanding and trust.
- Built customer relationships using excellent interpersonal and communication skills.
- Completed accurate high-volume money counts manually and with machines.
- Educated customers on banking website and mobile app usage.
- Handled complaints with professionalism and empathy, fostering customer loyalty and satisfaction.
- Balanced cash drawer daily to provide precise cash flow data.
- Provided customer records, account statements and copies of checks.
- Provided exceptional service to customers in person and over telephone, enhancing overall customer experience and retention.
