Joy Blake

Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service.

Dependable and focused on creating welcoming environment for patrons. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Maintains focus and positive attitude in stressful situations and high-volume environments.

Server - SGR Hospitality - New York, NY

(2023-03)

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Managed multiple tables efficiently while maintaining attention to detail in orders.

Bartender - OTG Management LGA Airport - New York, NY

(2025-01 - 2025-04)

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Crafted and served a diverse range of beverages to enhance customer experience.

Flight Attendant - United Airlines

(2022-09 - 2023-01)

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
• Resolved passenger conflicts and medical emergencies during flights
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order

Restaurant Manager - Carnegie Restaurant - New York, NY

(2021-08 - 2022-06)

• Provided exceptional customer service, ensuring satisfaction and enhancing guest experiences.
• Collaborated with kitchen staff to streamline food preparation and delivery processes.
• Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff on customer service standards and operational procedures.
• Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
• Developed training materials for new hires, enhancing onboarding experience and team integration.
• Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.

Associate of Science - Business Management - Melbourne College (2011-03)