Mary Ernstberger

Supported operations across restaurant and banquet outlets, including service for high-volume dining and private events Assisted managers with service flow, guest experience, and event execution from setup through breakdown Delivered Forbes Five-Star service, resolving guest needs and maintaining brand standards

Intern - Four Seasons Hotels and Resorts - Jackson Hole, WY

(2026-05)

• Supported operations across restaurant and banquet outlets, including service for high-volume dining and private events
• Assisted managers with service flow, guest experience, and event execution from setup through breakdown
• Delivered Forbes Five-Star service, resolving guest needs and maintaining brand standards

Intern - Seabrook Island Club - Seabrook Island, SC

(2025-05 - 2025-08)

• Designed, presented, and implemented a new sequence of service system for the Club's upscale restaurant
• Assisted in leading training sessions for year-round employees on proper service techniques
• Managed the transition of an entirely new club specific system, including point-of-sale, rentals, and amenity cards
• Supported the year round employees and management team in various food and beverage roles

Lead Bartender - The Tennessean Hotel - Knoxville, TN

(2024-10 - 2026-05)

• Led bar operations, ensuring efficient service, quality control, and a high-level guest experience in a fast-paced environment
• Curated and developed two cocktail menus, including two seasonal cocktails that became the highest selling items, incorporating seasonal ingredients, balanced flavor profiles, and current industry trends to enhance guest experience and drive sales
• Trained and onboarded new employees on service standards, cocktail preparation, and bar procedures

Front Waiter, Back Waiter - Blackberry Farm - Walland, TN

(2023-06 - 2024-05)

• Dedicated to continuous learning and practice of luxury service standards, ensuring impeccable guest experience
• Recognized for performance and dedication, earning promotions within a competitive environment
• Cultivated strong relationships with guests and colleagues, contributing to a positive and collaborative team environment

Bachelor of Science - Retail, Hospitality, and Tourism Management - University of Tennessee