CLINIC Senior Representative (2025-01 – Present)
- Handle 60+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure satisfaction and retention.
- Document any phone call that is needed to go to Nursing staff.
- Handle a wide range of customer inquiries, complaints, and requests with a focus on a swift problem solution.
- Participate in ongoing training to stay up to date on knowledge and customer service best practices.
Patient Access Representative at Christus Hospital ER (2021-01 – 2025-01)
- Gathered medical records, financials and insurance information from patients in timely manner, and kept data organized in compliance with HIPAA
- Delivered exceptional customer service, with 90%+ satisfaction, answering questions with compassion and offering additional resources for follow-ups post discharge
- Answered phone calls, responded to emails, and prepared comprehensive documentation to support appointments, billing, and patient discharge process.
- Registered 100+ patients daily for services.
- Trained new staff members in upholding best practices regarding patient confidentiality and rights
Life Insurance Agent at Primerica (2025-01 – 2025-01)
- Developed and maintained a portfolio of 40+ clients, leading to a 50% increase in consumer base and generating $11k in annual premiums.
- Partnered with 30+ underwriters to expedite policy issuance, reducing turnaround time by 24 hours in the first year of employment.
Amazon Fulfillment (2020-01 – 2021-01)
- Sort and pack customer orders to ensure timely and accurate deliveries.
- Maintain a clean and organized workspace while adhering to safety protocols.
- Collaborate with team members to meet daily productivity targets.
- Operate handheld scanning devices to tract inventory and verify products, maintaining seamless order processing.
- Contribute to regular inventory counts, ensuring the accuracy of stock levels and facilitating quick replenishment of items.
Brookdale Senior Living (2019-01 – 2020-01)
- Administer medications for seven to nine patients per shift according to treatment plans
- Monitor patients' vital signs and identify any adverse reactions to medication
- Check for patients' comfort and pain levels while receiving medication
