Clinical Services Representative - Henry Ford Health
(2025-11 - 2025-03)
- Operated multi-line phone system
- Scheduled, rescheduled and cancelled patient appointments
- Took patient messages and relayed them to therapists and nurses
- Entered new patient personal and insurance information into the system
- Handled patient co-pays via cash and credit card; reconciled receipts and prepared nightly deposits
Assistant Teacher - Premier Academy
(2025-08 - 2025-09)
- Assisted Lead Teacher with toddlers, playing with toys, reading stories, and helped with craft projects
- Assisted Lead Teacher with serving breakfast, lunch and snacks
- While outdoors, supervised the children, keeping them safe and making sure they played safely with the toys and each other
Cleaner - Aaro Companies
(2025-06 - 2026-07)
- Performed comprehensive cleaning of assigned business facilities including dusting, vacuuming, and mopping
- Disposed of trash
Assistant Teacher - St Joseph's Child Care Center
(2025-01 - 2025-06)
- Assisted Lead Teacher with toddlers
- Helped with breakfast, lunch and snacks
- Read to and assisted children with toys, books, etc.
Operations Specialist III - United Wholesale Mortgage
(2024-08 - 2024-11)
- Searched titles on property that is being purchased or refinanced through UWM
- Checked for liens on property, taxes, etc.
- Searched for other relevant documentation on client property
Underwriter I - United Wholesale Mortgage
(2024-08 - 2024-11)
Trained to take position as an Underwriter II
- Reviewed client documentation to confirm borrowers could obtain a mortgage and could repay mortgage
- Reviewed other relevant documentation submitted by client
Food Service Coordinator - Hope of Detroit Academy - Elementary
(2022-07 - 2024-04)
- Supervised two food service aides
- Ordered school breakfast/lunches via vendor
- Accepted deliveries of breakfast/lunch in morning; check temperatures of hot/cold food upon arrival and before serving
- Created monthly menu calendars
- Logged temperatures daily for recording purposes
- Took count of children receiving breakfast and lunch daily; filed paperwork
- Completed monthly report of daily counts
- Shopped for items at Sam's Club for staff meetings and other meetings; kept inventory which was submitted weekly to Assistant Principal
- Assisted staff with cafeteria cleaning, taking out trash, etc.
Records Analyst - Amrock
(2021-03 - 2022-05)
- Accessed client paperwork with the task of correcting mistakes with deeds, etc.
- Contacted clients to inform them of what documents needed to be corrected and resubmitted
- Set up appointments to notarize corrected paperwork
- Submitted corrected paperwork to county register of deeds in various states for filing
Pre-Close Specialist - Amrock
(2020-07 - 2022-03)
- Verified loan has proper, documented approval prior to closing loan. as, but not limited to, completed application, worksheet, approval form, appraisal, title opinion, title insurance, etc.
- Verified current financial statements are on file
- Contacted loan officers to make sure documentation had been received from client
Deputy Court Clerk - 3rd Circuit Court - Detroit, MI
(2019-09 - 2020-01)
- Maintained court records
- Prepare court docket daily
- Process legal documents and record within defendant records in the system
- Schedule court cases
- Administer oaths to potential jurors; witnesses, etc.
- Assisted with filing important court documents to defendant's files
Office Services Representative - Canon Business Process Services - Detroit, MI
(2018-07 - 2019-09)
- Responsible for processing incoming/outgoing USPS mail, FedEx and UPS deliveries
- Maintained SCLogic database, which includes updating new and departing employees; incoming mail deliveries and outgoing deliveries to other company sites
- Copy and scan jobs for attorneys and their support staff
Customer Service Representative - AT&T - Detroit, MI
(2009-01 - 2017-05)
- Troubleshot DSL internet connectivity issues
- Assisted new internet customers with new service registration and setting up new modems, internet security, etc.
- Directed internet customers to correct departments for assistance with billing, new orders and miscellaneous issues
Sales Support - Victoria's Secret; Lane Bryant; New York and Company - Taylor, MI
(2004 - 2009)
- Processed incoming stock; tagged items with security devices; maintained stock and moved stock onto sales floor
- Assisted customers on sales floor with purchases, access to fitting rooms and cashing out customer purchases
- Closing of store duties, which included preparing daily deposits
Data Entry Clerk - Legal Aid & Defender Association - Detroit, MI
(1999-01 - 2001-01)
- Processed and distributed incoming/outgoing USPS mail
- Maintained VolunteerWorks database for Private Attorney Involvement Unit
- Created and maintained client files for department
- Prepared client documents for legal clinics
- Created and maintained department documents and attorney recruitment materials
- Created VolunteerWorks manual
- Back up receptionist
Clinical Services Representative - Henry Ford Hospital - Plymouth, MI
(1997-12 - 1999-10)
- Operated multi-line phone system
- Scheduled, rescheduled and cancelled patient appointments
- Took patient messages and relayed them to doctors and nurses
- Entered new patient personal and insurance information into the system
- Handled patient co-pays via cash and credit card; reconciled receipts and prepared nightly deposits
- Trained in Medical Records Departments on proper filing procedures, creating and maintaining patient files
