Mary Kasinga

Compassionate and dependable Home Health Aide with experience providing high-quality, person-centered care to elderly, disabled, and medically vulnerable clients in home settings. Skilled in assisting with activities of daily living (ADLs), monitoring clients' health, meal preparation, medication reminders, transportation, companionship, and maintaining safe, comfortable living environments. Recognized for professionalism, patience, empathy, and strong communication skills while building trusting relationships with clients, families, and healthcare professionals.

Brings more than 20 years of customer service, leadership, and operations experience, providing exceptional organizational skills, reliability, and a commitment to improving clients' quality of life.

Home Health Aide (Part-Time, Overnight)

(2021-12)

• Provide compassionate, individualized care to clients while promoting dignity, independence, and overall well-being.
• Assist clients with activities of daily living, including bathing, dressing, grooming, toileting, mobility, and personal hygiene.
• Monitor and document clients' physical and emotional condition by checking vital signs and reporting changes to supervisors and healthcare professionals.
• Assist with medication reminders, wound care, and prescribed physical therapy exercises according to individualized care plans.
• Prepare nutritious meals that accommodate dietary restrictions and physician recommendations.
• Maintain clean, organized, and safe living environments through light housekeeping, laundry, and household support.
• Transport clients safely to medical appointments, pharmacies, grocery stores, and other essential errands.
• Provide companionship and emotional support to reduce isolation and improve quality of life.
• Maintain accurate documentation while following established safety protocols and confidentiality standards.
• Demonstrate reliability and flexibility by providing overnight care and responding promptly to clients' needs.

Corporate Travel Director - UNIglobe Travel Designers - Columbus, OH

(2022-01 - 2024-04)

• Directed complex client operations requiring exceptional communication, organization, and problem-solving.
• Managed high-priority travel logistics while providing outstanding customer service and resolving urgent situations.
• Coordinated multiple priorities while maintaining accuracy and attention to detail.

Corporate Travel Manager - Palace Travel, Inc. - Philadelphia, PA

(2004-03 - 2021-03)

• Built long-term relationships by providing exceptional client service and personalized support.
• Maintained detailed records, coordinated schedules, and managed multiple priorities in fast-paced environments.
• Developed strong communication and organizational skills that translate effectively to patient care.

Sales Executive - Hilton International Hotel - Nairobi, Kenya

(1995-01 - 2003-12)

• Delivered outstanding customer service while building lasting relationships with guests and corporate clients.
• Developed excellent interpersonal and communication skills through daily interaction with individuals from diverse backgrounds.
• Earned a reputation for professionalism, dependability, and service excellence.

Bachelor of Science (B.S.) - Travel & Hospitality Management - University of Nairobi