Nyiesha Sizer

Customer-focused professional with experience in customer service, healthcare support, operations management, call center environments, and administrative support. Experienced handling high call volumes, documentation, scheduling, problem resolution, HIPAA compliance, CRM/POS systems, and Microsoft Office. Seeking a remote Customer Service, Administrative, Data Entry, or Healthcare Support position.

Home Health Care Aide - AmeriBest Home Care

(2025-01)

• Managed confidential documentation
• Coordinated schedules
• Communicated with clients and providers
• Maintained accurate records

Customer Service Representative - Optum / UnitedHealthcare

(2017-01 - 2020-12)

• Resolved member inquiries
• Explained benefits and claims
• Maintained HIPAA compliance
• Documented interactions accurately

Assistant General Manager - Bojangles

(2021-01 - 2024-12)

• Led daily operations
• Coached employees
• Managed schedules
• Handled customer escalations

Assistant General Manager - Nifty Fifty's

• Hiring and onboarding
• Inventory

Certified Medical Assistant - Medical Assisting - Community College Medical Assisting Program

Philadelphia High School for Girls