Nyiesha Sizer
Home Health Care Aide
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About
Customer-focused professional with experience in customer service, healthcare support, operations management, call center environments, and administrative support. Experienced handling high call volumes, documentation, scheduling, problem resolution, HIPAA compliance, CRM/POS systems, and Microsoft Office. Seeking a remote Customer Service, Administrative, Data Entry, or Healthcare Support position.
Experience
Home Health Care Aide - AmeriBest Home Care
(2025-01)
- Managed confidential documentation
- Coordinated schedules
- Communicated with clients and providers
- Maintained accurate records
Customer Service Representative - Optum / UnitedHealthcare
(2017-01 - 2020-12)
- Resolved member inquiries
- Explained benefits and claims
- Maintained HIPAA compliance
- Documented interactions accurately
Assistant General Manager - Bojangles
(2021-01 - 2024-12)
- Led daily operations
- Coached employees
- Managed schedules
- Handled customer escalations
Assistant General Manager - Nifty Fifty's
- Hiring and onboarding
- Inventory
Education
Certified Medical Assistant - Medical Assisting - Community College Medical Assisting Program
Philadelphia High School for Girls
