Mary Martini

Enthusiastic business professional with strong experience in multiple levels of administrative support roles. Provides coordination between leadership, professional staff, and team members to provide seamless service to stakeholders. Proven abilities in management tasks, logistical forecasting, recruiting techniques and personnel administration. Refined interpersonal skills- able to maintain a competent and friendly demeanor while supporting both clients and staff.

Operations Manager/HR Specialist at Shopgenie/Tekmetric (2024-03 – 2025-07)

Partnered with executive leadership to develop and implement company-wide operational standards and internal management processes. Led end-to-end employee lifecycle management and directed operational aspects of company merger.

• Partnered with executive leadership to develop and implement company-wide operational standards and internal management processes
• Authored and maintained the employee handbook, establishing clear policies and scalable HR frameworks
• Led end-to-end employee lifecycle management including onboarding, payroll, benefits administration, and offboarding across a multi-state and international workforce
• Served as primary point of contact for all employee inquiries related to compensation, benefits, and internal policies
• Managed all company travel logistics, optimizing cost, coordination, and employee experience in a fast-paced startup environment
• Oversaw internal and external communications on behalf of founders, ensuring clarity, consistency, and timely delivery
• Planned and executed company events and offsites, handling logistics, budgeting, and vendor coordination
• Directed operational aspects of company merger with Tekmetric, ensuring accurate and timely employee compensation, benefits transitions, and communication
• Coordinated cross-functional marketing and operational projects, driving on-time execution and alignment across teams
• Supported a distributed workforce across multiple U.S. states and international locations, ensuring compliance and operational consistency

Office Administrator/HR Coordinator at Energy & Environmental Economics (2022-12 – 2024-03)

Managed Asana projects, tracked applicants using Lever, and provided administrative support for 100+ employees across multiple offices.

• Manage Asana over a spectrum of jobs, from start to completion, with internal and external contributors
• Use Lever to track applicants, schedule interviews, and communicate with potential candidates
• Assist People Operations Director with onboarding/offboarding and recruiting coordination
• Sole provider of administrative support for offices in San Francisco, New York, Boston, Calgary, and remote employees. (100+ employees)
• Created a comprehensive bicoastal and local events program for employee appreciation
• Developed yearly administrative budget including forecasting

Office Administrator at Ross, Hackett, Dowling, Valencia & Walti (2019-08 – 2021-08)

Maintained appointment calendars for attorneys, screened candidates, served as Notary Public, and managed office operations and events.

• Maintained appointment calendars for 3+ attorneys in outlook
• Posted job openings for legal staff and office staff on job boards
• Screened candidates for competencies
• Notary Public, verify personal information, record legal documents, maintain records
• Greets, assists, and directs clients visiting the firm's offices
• Performs administrative tasks such as ensuring that client forms are properly completed, recording payments made and data entry
• Successfully built and transferred hardcopy records to digital records
• Synchronizes the maintenance of office equipment, and the use of meeting spaces for scheduled conferences and mediations
• Schedules and provides planning for office events

Operations HR Coordinator at good eggs (2014-01 – 2018-09)

Assisted with hiring daily gig workers, created onsite training program for delivery drivers, and collaborated on marketing initiatives.

• Assisted People Operations in hiring daily gig workers, did scheduling and verification, while maintaining fair hiring practices
• Created onsite training program for daily delivery drivers
• Worked with director of operations to forecast daily driver needs
• Worked with gig hiring companies such as Wonolo and Instawork to hold job fairs and increase visibility of openings
• Helped deliver on driver happiness by assisting with meal programs and break times
• Provided efficient planning for large events and delivered logistical forecasting to increase workflow
• Collaborated with the marketing department at health fairs to promote a successful school donation program including social media and direct marketing, worked with PTO members to help raise money for 6 schools
• Attended fundraising events as a representative for Good Eggs

Patient Service Representative Team Lead at Palo Alto Medical Foundation (2011-06 – 2014-11)

Delivered front desk support and patient service, scheduled and registered appointments, and trained 20+ new hires.

• Delivered front desk support and patient service, scheduled, and registered patient appointments and accessed EHR. Provided necessary information to clinical staff members and physicians
• Drove effective administrative support, operated a multi-line telephone console and oversaw cash handing in compliance with established security procedures
• Served as team lead training 20+ new hires

Administrative Lead at Peninsula Medical Clinic (2010-07 – 2011-06)

Managed team of 4-6 professionals and performed various administrative duties including data entry, payroll, and staff training.

• Managed team of 4-6 of professionals
• Worked with physicians to deliver compassionate patient care, maintained positive patient relationships through effective communication
• Performed various administrative duties, including data entry, document preparation, managed payroll, administered paid time off and all employee benefits
• Supervised and trained admitting, billing and collection staff, updated patient accounts and processed confidential patient information

Esthetician at The Four Seasons Silicon Valley / Munyon Dermatology (2003-06 – 2010-07)

Delivered effective service to patients and provided administrative services including sales, marketing coordination, scheduling, and bookkeeping.

• Delivered effective service to a wide variety of patients
• Provided other administrative services such as Sales and Marketing coordination
• Scheduling, customer service and book keeping

Bachelor of Science in Business Administration, Human Resource Management – Western Governors University (2020 – 2022)