Office Services/Operations Specialist - Association of Governing Boards (AGB) of Universities & Colleges - Washington, DC
(2024-12)
- Oversees operations department. Serving as the first point of contact, greeting all guests, visitors, and employees. This role also involves managing incoming mail, packages, and general inquiries. Manage the Simple Volp automated workplace phone system. Provide orientation to all new hires and activate their key fobs. Order staff business cards.
- Managing ordering and organizing all office supplies, equipment (copiers, printers, phone systems), and inventory. This includes managing relationships with vendors, contractors, and service providers.
- Exercise discretion with confidential information, assist employees with the Robin workstation reservation system, coordinate meeting logistics, including A/V operations, and troubleshoot equipment issues. Ensuring all workspaces, meeting rooms, and public areas are ready for use, including setting up rooms and equipment. Maintain clean kitchen areas. Organize the supply room and office files.
- Manage office meetings, including setting up conference rooms and catering services. Serve internal and external stakeholders. Work with the Content and membership departments to manage shipments and orders to clients via UPS, USPS, and FedEx, including international shipping. Making runs to the post office as necessary to drop off packages. Manage various expense tracking spreadsheets. Proficient in various automated databases.
- Serve as point of contact and liaison for security vendors, managing key-fob access, and developing and updating office safety procedures. Responsible for ensuring the office environment is fully operational and efficient for daily staff use, serving as the main point of contact for all facilities, equipment, and general office support. Working closely with building management.
Office Management Services Assistant/HR Assistant - National Association of Community Health Centers (NACHC) - Bethesda, MD
(2005-08 - 2024-12)
- Completed a wide variety of administrative tasks. Lead and serve as a focal point of contact for managing and overseeing all office services matters for staff, vendors, and consultants, Switchboard Callback Request. Oversight of the new hiring orientation for new staff. Set up corporate phones for new employees. Verifies ID/badge appointments of all visitors and office vendors. Serves as backup to the Office Manager. Facilitated and coordinated staff engagements in person or via MS Teams/Zoom. C
- Processing invoices and expense reimbursements for the office services and human resources departments. Retrieved budget-related reports for the finance department: inserting and updating finance department codes.
Serve as a Vast teleconference backup administrator: this entails transferring all existing lines with the funding sources from the Conference to Vast accounts.
- Participated in program planning support work, such as research project coordination. Communicating information with internal/external stakeholders and clients, on items related to inquiries, such as the status of projects, updates to schedules, and alerts to approaching deadlines. Scheduled conferences and meetings, including arranging logistics, preparing meeting agendas, and notifying participants.
- Served as a point of contact for coordinating external offices' physical site move. Process all incoming and outgoing mail. Receive, sort, and deliver all incoming/outgoing mail and packages according to local and state offices, within an established time frame. Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet critical deadlines. Wrap, seal, weigh, affix postage, and dispatch all outgoing mail/packages in accordance with postal regulations. Log in and deliv
- Managed property equipment, including procurement, supply, and space management. Manage property equipment including procurement, supply, and space management. Order, monitor/organize and distribute office supplies. Verify and log orders upon delivery. Provide maintenance of photocopy machines. Train staff on new features and functionalities of copying machines, faxes, scanning, and shipping equipment as introduced. Ordered and organized office supplies. Verified and logged orders upon delivery.
- Regularly assist in the fulfillment of publication orders, as assigned or in the absence of the Data Entry Manager. Prepare financial reports, and track and provide information on costs. Review documents, forms, and records for accuracy and completeness and respond to incoming/outgoing correspondence in a timely and courteous manner. Move large volumes of boxes, supplies and furniture. Manage office courier services. Set up and maintain kitchen areas and conference rooms.
- Occasional travel; Attends annual health expo conferences. Setting up conference rooms and putting up signages for meetings. Issuing guest/visitor passes to attendees attending the conferences. Assisting attendees with finding conference rooms for meetings and including errands. Preparing binders for staff and speakers.
Customer Service Representative - Wolpoff & Abramson, LLC - Rockville, MD
(2003-10 - 2005-08)
- Discussed account information with responsible parties via phone, email, and tickets, analyzed accounts to determine accuracy, initiated adjustments and contacted the appropriate department/agency.
- Provided financial information regarding payment responsibilities and assisted debtors with arranging methods of liquidating past due account balances; proactively researched debtor address and telephone numbers using available collection tools and resources. Ensured payments are properly applied to debtor accounts; made decisions regarding requests for deviations from the expected payment terms. Responded to incoming correspondence in a timely and courteous manner. Keyed information into the ac
Customer Service Associate - Pitney Bowes Inc.
(2002-10 - 2003-10)
- Managed internal and external mail for distribution to all departments. Processed mail utilizing predetermined guidelines for the most cost-effective method. Received, logged, and sorted packages appropriately with special attention to time sensitive material. Handled overnight/express deliveries by preparing shipping labels & tracking documents.
- Processed mail which requires special handling, e.g., registered, certified, insured, priority, using automated tracking system. Operated postage mail equipment including electronically transferring postage funds for agency meters. Packaged various materials for and processes outgoing mail and ensures delivery to the loading dock. Maintained written and computerized document files, as required. Received, sorted, and delivered all incoming mail & packages according to assigned floors and within a
Materials Handler - George Washington University Hospital - Washington, DC
(2001-10 - 2002-10)
- Provided consistent and sustainable replenishment of medical supplies to all medical-surgical, diagnostic and support departments. Ensured inventory operation/recovery room supplies and special need requests for supplies were received by the supply service team from the end user. Guaranteed barcode labels were maintained in assigned operation/recovery rooms. Assisted with conversions and recalls by pulling or replacing affected materials.
