Matthew Bretscher

IT support professional with 3+ years of hands-on help desk experience supporting end users in fast-paced environments. Known for being approachable, responsive, and thorough when troubleshooting technical issues across desktops, servers, and networks. Strong background working in ticketing systems, supporting Active Directory environments, and resolving issues both remotely and in person.

I take pride in clear communication, solid documentation, and making sure users feel confident and supported.

IT Technologist at University of Tennessee Winston College of Law (2025-07 – Present)

Serve as primary IT support contact for faculty and staff, administering Windows-based virtual servers and managing print server operations.

• Serve as primary IT support contact for faculty and staff
• Administer and maintain Windows-based virtual servers, including print and web servers
• Manage print server operations, improving reliability by resolving driver and deployment issues
• Support Active Directory, Group Policy, DNS, DHCP, and file sharing
• Deployed a Linux-based Docker server for a production containerized application
• Troubleshoot issues across desktops, servers, and classroom technology
• Improve processes to reduce recurring issues and streamline resolution times

Logistics Consultant at Axle Logistics (2025-04 – 2025-07)

Managed high-volume client interactions and coordinated between clients and internal teams.

• Managed high-volume client interactions and resolved issues quickly
• Coordinated between clients and internal teams to maintain smooth operations

IT Help Desk Technician at AGI Sign (2024-05 – 2025-04)

Supported 500+ users, managing tickets in enterprise systems and performing Active Directory administration.

• Supported 500+ users, resolving issues with computers, printers, and peripherals
• Managed tickets in enterprise systems, ensuring accurate documentation and SLA alignment
• Monitored and responded to RMM alerts to proactively resolve issues
• Performed Active Directory administration including account setup and permissions
• Troubleshot network issues including Wi-Fi and VPN connectivity

IT Technician Intern at AGI Sign (2023-05 – 2024-12)

Assisted with troubleshooting hardware, software, and network issues while supporting documentation improvements.

• Assisted with troubleshooting hardware, software, and network issues
• Supported documentation and knowledge base improvements

Business Administration in Business Administration – Carson Newman University (2025-11)