Matthew Davis

I'm an experienced and driven Site Reliability Engineer with a history of modernizing infrastructure architecture and CI/CD processes, looking to return to a hybrid-in-office role in the NYC area.

Crisis Text Line – New York, NY

Text-based web platform connecting users in mental health crisis with a multinational network of volunteer counselors, serving 1.8 million texters per year in the US alone

Senior Engineering Manager, Infrastructure & DevSecOpsJul 2021 – Present

• Served as team lead, Manager On Call, and Hiring Manager for SRE team; grew SRE team from 2 to 6 people, while also managing direct reports across Data and Security teams.
• Modernized and modularized scalable, global infrastructure and CI/CD processes using Infrastructure-as-Code and managed cloud services, including:
  • AWS Elastic Container Service, GitHub Actions, and Terraform scaffolding with pull-request automation
  • GDPR-compliant data pipeline infrastructure using Databricks and Sisense
  • Logs, metrics, and alerting through Datadog
  • Replacement of over 70% of individual credential logins with Single-Sign-On throughout third party services
  • Implementation of AWS Security services including SecurityHub, GuardDuty, Inspector, and CloudTrail
• Attained customer security and auditing standards through:
  • Establishment of SecOps culture of security awareness and responsibility throughout the engineering organization
  • Consistent internal access audit processes
  • Creation of an active risk register
• Determined a previously undemonstrated platform service cost baseline.
• Reduced yearly global cloud compute resource spend by 27% and database spend by 41%.
• Established roadmap, dependencies, and work prioritization during redesign of platform architecture, while maintaining legacy systems.
• Managed vendor selection processes, expenses, and relationships with vendor contacts, including AWS.
• Nurtured a psychologically safe space for team members to work together and

• 33% increase in feelings of safety to take risks
• 33% increase in feelings of being able to make mistakes without blame
• 100% of team reporting their manager values their perspective and cares about them as people
• Mentored and coached team members to advance their skills and career paths.

• Liaised across all Engineering and Data teams to ensure appropriate and secure access, continuous and integrated deployment of code, and adequate infrastructure for planned projects.
• Spearheaded initiative to bring containerized deployment model to new services using GitHub Actions and AWS ECS, Fargate, and CodeDeploy.

Supply chain analytics as a service with custom B2B document visibility software

DevOps EngineerFeb 2016 - Mar 2020

• Brought hybrid cloud software solution (Syncrofy) from single-server architecture to multi-node HA architecture with CI/CD and staging environment.
• Containerized all Syncrofy services, orchestrated through Docker Swarm.
• Created automated deployments and Ansible roles for spectrum of in-house and third party software services.
• Designed and implemented easily deployable QA environments for all QA engineers.
• Developed custom solutions for alerting, monitoring, logging, sftp service, VM provisioning, and maintenance needs.
• Managed 2 direct reports in DevOps and IT Support.

• Wrote custom web scraping software suite to gather and parse e-retailer product data to audit against client catalogs.
• Designed and implemented automated scaling controller for global proxy servers based on queue size and geolocation.
• Contributed to additional Java and ECMAscript services.

Bard College, Annandale-on Hudson, NY

B.A. with concentration in Theatre Arts