Matthew Hogenbirk

Banking specialist with experience in customer service, account opening, and loan support within a retail banking environment. Known for accuracy, strong communication, and efficient problem-solving. Currently studying for the Securities Industry Essentials (SIE) Exam.

CSR at Bankfirst Financial Services (2024-12 – Present)

• Assisted customers with opening and maintaining checking, savings, and CD accounts.
• Surpassed monthly deposit account growth targets through proactive client engagement, relationship building, and identification of financial needs.
• Supported loan funding by reviewing documentation and ensuring timely disbursement of funds.
• Resolved customer account issues and disputes while providing professional customer service.

Sales and Marketing Intern at FLOATS AND FUEL CELLS (2024-05 – 2024-08)

• Conducted targeted marketing campaigns using in-depth online research to improve lead quality and increase conversion rates.
• Managed company website and social media channels, ensuring consistent image and updated content.
• Designed and set up trade show booths, contributing to increased company visibility and engagement.

Lifeguard at YMCA (2017-12 – 2019-08)

• Monitored the pool area to ensure all guests and members followed YMCA safety rules and guidelines.
• Assisted with swim lessons by supporting instructors, working with children on basic swim skills, and reinforcing water safety techniques.
• Provided strong customer service by assisting members, answering questions, and creating a positive and welcoming experience for all patrons.

Bachelor's of Business Administration – University of Mississippi