Naughtia Lockett

Dedicated customer service professional with strong experience in logistics, technics, technical support, and team leadership. Proven ability to resolve customer concerns, manage inventory, streamline processes, and maintain high standards of service delivery in fast paced environments. Committed to delivering positive customer experiences and fostering team success.

Freight Handler & Logistics Coordinator at FHI (2024-01 – Present)

• Delivered exceptional customer service by coordinating freight handling operations and resolving shipment issues.
• Managed inventory using Excel, ensuring accuracy and operational efficiency.
• Led safety initiatives and supervised staff to enhance productivity and teamwork.
• Operated forklifts and maintained compliance with OSHA regulations.

Computer Technician at Flextroniics Global Services (2018-04 – 2023-03)

• Provided technical support, diagnosing and repairing hardware/software issues to enhance customer satisfaction.
• Delivered prompt and efficient customer service through troubleshooting and problem resolution.
• Tracked repairs and system performance using Excel reports, supporting operational improvements.

Warehouse Supervisor at XPO Logistics (2015-01 – 2018-03)

• Oversaw warehouse operations, ensuring timely and accurate shipments to meet customer expectations.
• Hired, trained, and motivated staff, enhancing team performance and service delivery.
• Handled customer concerns regarding inventory and shipments in a professional and timely manner.
• Developed and maintained Excel-based tracking systems for operational efficiency.

High School Diploma – Cornerstone Christian Correspondence School