Matthew Johnson
Manager
Talent
St. PetersburgMember since July 15, 2026
Team Leadership
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Team Leadership
About
Client-focused professional with 10+ years of experience in customer service, team leadership, and operations management. Proven ability to manage client relationships, resolve complex issues, and support high-volume environments with accuracy and efficiency. Holds an active Florida 2-15 Health & Life (Life & Annuities) License and is seeking an Account Manager or Client Service role within the insurance industry.
Experience
Manager at Billy's Stone Crab (2023-01 – 2025-01)
- Managed daily operations including scheduling, inventory, and customer service
- Resolved client concerns and escalations, supporting retention
- Coordinated team workflow for efficient service delivery
- Ensured compliance with safety and regulatory standards
Team Lead at Aldi (2018-01 – 2023-01)
- Analyzed sales trends and inventory data to support decisions
- Led team members and ensured completion of daily objectives
- Improved operational efficiency through process improvements
- Handled customer inquiries and issue resolution
Shift Manager at Starbucks (2014-01 – 2018-01)
- Supervised daily operations and team performance
- Delivered high-quality customer service and resolved concerns
- Trained new employees and maintained standards
Education
Associate in Arts – St. Petersburg College
Skills
Manager
