Contractor at LAN Services LLC. (2025-01 – 2025-09)
- Installed and maintained fiber optic cables, connectors, and related equipment
- Performed fiber optic splicing, termination, and testing to ensure optimal network performance
- Troubleshot and resolved fiber optic connectivity issues in a timely manner
- Collaborated with team members to plan and execute fiber optic installations for new projects
- Interpreted test results and made necessary adjustments to optimize signal quality
- Managed inventory of fiber optic materials, ensuring availability for ongoing projects
- Maintained accurate documentation of all work performed including splicing records, test results, and cable routing diagrams
- Adhered to industry standards and best practices for safety during installation and maintenance activities
- Provided technical support to customers regarding their fiber optic connections or services
- Implemented proactive measures such as cleaning connectors regularly to prevent signal degradation
- Ensured compliance with company policies while working at customer sites or remote locations
- Demonstrated excellent problem-solving skills by quickly identifying and resolving fiber optic issues
- Performed quality control checks on completed installations to ensure adherence to specifications
- Maintained a clean and organized work area, ensuring proper storage of tools and equipment
- Liaised with customers to understand their specific needs and provide customized solutions
- Ensured compliance with all safety regulations while working at heights or in confined spaces during installations or repairs
- Demonstrated strong attention to detail while performing splicing, termination, and testing activities
- Mentored junior technicians, fostering their professional growth within the field of fiber optics
Assistant Manager at Papa John's (2012-05 – 2024-03)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10+ employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Crew Member at Burger King (2010-10 – 2012-04)
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Warehouse Worker at Midwest Aluminum (2009-05 – 2010-04)
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Performed quality control checks on outgoing shipments to ensure products met customer specifications
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Assembled product components using hand tools or machinery as required by job instructions
- Maintained a clean and organized work area to promote safety and productivity
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
- Served as a reliable backup driver for local deliveries during peak periods or staff shortages
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
- Operated pallet jacks and hand trucks to move materials within the warehouse
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
