Matthew Nordon

Installed and maintained fiber optic cables, connectors, and related equipment Performed fiber optic splicing, termination, and testing to ensure optimal network performance Troubleshot and resolved fiber optic connectivity issues in a timely manner

Contractor at LAN Services LLC. (2025-01 – 2025-09)

• Installed and maintained fiber optic cables, connectors, and related equipment
• Performed fiber optic splicing, termination, and testing to ensure optimal network performance
• Troubleshot and resolved fiber optic connectivity issues in a timely manner
• Collaborated with team members to plan and execute fiber optic installations for new projects
• Interpreted test results and made necessary adjustments to optimize signal quality
• Managed inventory of fiber optic materials, ensuring availability for ongoing projects
• Maintained accurate documentation of all work performed including splicing records, test results, and cable routing diagrams
• Adhered to industry standards and best practices for safety during installation and maintenance activities
• Provided technical support to customers regarding their fiber optic connections or services
• Implemented proactive measures such as cleaning connectors regularly to prevent signal degradation
• Ensured compliance with company policies while working at customer sites or remote locations
• Demonstrated excellent problem-solving skills by quickly identifying and resolving fiber optic issues
• Performed quality control checks on completed installations to ensure adherence to specifications
• Maintained a clean and organized work area, ensuring proper storage of tools and equipment
• Liaised with customers to understand their specific needs and provide customized solutions
• Ensured compliance with all safety regulations while working at heights or in confined spaces during installations or repairs
• Demonstrated strong attention to detail while performing splicing, termination, and testing activities
• Mentored junior technicians, fostering their professional growth within the field of fiber optics

Assistant Manager at Papa John's (2012-05 – 2024-03)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 10+ employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Crew Member at Burger King (2010-10 – 2012-04)

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Warehouse Worker at Midwest Aluminum (2009-05 – 2010-04)

• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Assembled product components using hand tools or machinery as required by job instructions
• Maintained a clean and organized work area to promote safety and productivity
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Served as a reliable backup driver for local deliveries during peak periods or staff shortages
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Maintained knowledge of safety regulations and best practices for handling hazardous materials

High school diploma – Northwood High School (1995-09 – 1997-06)