Matthew Quintana

Business Administration student with hands-on experience in university information technology, website content management, customer service, and administrative support. Experienced in troubleshooting technical issues, assisting diverse users, maintaining digital systems, and collaborating with teams in fast-paced professional environments.

Student Assistant at Sonoma State University – Information Technology (2025-08 – Present)

• Provide technical support to students, faculty, and staff by troubleshooting hardware, software, network, and account-related issues.
• Respond to help desk requests and assist users with password resets, access permissions, and general technology support.
• Set up and maintain computer labs, classrooms, printers, and other campus IT equipment.
• Install, configure, and update software on university-owned devices.
• Maintain inventory records and track technology asset assignments while documenting technical issues and solutions.

Student Assistant at Sonoma State University – Center for Community Engagement (2022-08 – 2025-08)

• Supported updates to the university's official website to improve accessibility, functionality, and user experience.
• Edited and implemented manager-approved website content and design changes.
• Organized and supported team meetings while assisting with project planning, organization, and deadline management.

Team Member at Cinemark (2021-09 – 2022-08)

• Delivered prompt and friendly customer service in a fast-paced environment while managing food preparation, sales, and guest interactions.
• Handled transactions accurately and consistently met performance expectations in customer service and concession operations.

Amazon Returns Associate & Cashier at Kohl's (2021-06 – 2021-09)

• Processed and packaged Amazon returns accurately and efficiently while assisting customers with store services.
• Promoted store loyalty and credit programs and helped train new team members on return procedures and customer service.

Election Poll Worker at Santa Clara County Elections Office (2020-03 – 2020-03)

• Assisted voters with registration, ballot submission, voting procedures, and mail-in ballot drop-offs.
• Adapted quickly to multiple polling-station responsibilities while maintaining professionalism and attention to detail.

Bachelor of Science in Business Administration – Sonoma State University (2027-05)