Matthew Robayo

Resourceful professional with 8+ years of experience across customer service, operations, digital media, and technical quality focused environments. Detail oriented and adaptable, with experience managing multiple projects, evaluating work against defined standards, collaborating with clients and cross-functional teams, and consistently delivering accurate results.

AI/ML Image Quality Annotator at Concentrix (2026-07 – 2026-08)

Supported an AI/ML Image Quality initiative by reviewing photographs and assigning technical quality scores according to established evaluation guidelines.

• Evaluated images for focus, blur, noise, compression, exposure, color accuracy, banding, and processing artifacts.
• Applied objective scoring criteria consistently while maintaining accuracy, quality standards, and production requirements.
• Interpreted project guidelines and quality standards to identify image defects and make consistent annotation decisions.
• Supported project operations through certification, process compliance, team communication, and production readiness.

Remote Client Support Coordinator at Choose 2 Rent (2023-09 – 2026-03)

Provided client support primarily via email and live chat, handling service requests, updates, and technical assistance; managed escalated or urgent phone calls as needed.

• Entered, coordinated, and monitored rental orders, ensuring accurate details and timely fulfillment.
• Maintained and updated the order log system, tracked order status, and ensured rentals were fulfilled and returned on time.
• Resolved complex customer issues, documented cases, and collaborated with internal teams to deliver fast, effective solutions.
• Awarded 2024 Best Customer Service – Client Service Department for exceptional responsiveness, client satisfaction, and reliability.

Freelance Video Editor & Post-Production at Self-Employed (2019-01 – Present)

Collaborate directly with filmmakers and clients to edit short films from initial assembly through final delivery, incorporating creative direction, feedback, and revision notes.

• Edit trailers, promotional content, social media videos, and short-form digital bumpers tailored to individual projects and online platforms.
• Manage post-production workflows including footage organization, editorial revisions, basic audio and visual finishing, exports, and final deliverables.
• Create promotional materials for short-film festival campaigns, including festival advertisements, trailers, and social media assets.
• Coordinate short-film festival submissions, researching appropriate festivals, preparing submission materials, tracking deadlines, and managing project submissions and promotional needs.
• Communicate directly with clients throughout the editing process to translate creative goals into polished final content while meeting deadlines.

Parts Associate at La Cuisine International (2020-12 – 2023-09)

Organized and maintained parts inventory according to company standards.

• Identified correct replacement parts and assisted customers confidently.
• Inspected parts for defects and processed returns accurately.
• Trained junior staff on procedures and best practices.

Front Caller at Principal Health Coverage (2020-11 – 2020-12)

Made 60 outbound calls daily to source, contact, and pre-qualify health insurance leads.

• Delivered prepared PPO sales pitches and converted prospects into enrolled policyholders.
• Handled inbound customer calls, answering coverage questions and guiding policy selections.
• Customized insurance plans to client needs, helping boost plan adoption and satisfaction.
• Verified coverage and benefits to ensure accurate reimbursements and clear cost estimates.

Post-Production Video Editor at Paper Street Media LLC (2018-01 – 2020-03)

Edited and delivered video content in a fast paced production environment while meeting weekly quality standards and deadlines.

Bachelor of Science in Film Production – Miami Dade College (2022-12)

Associate of Science in Film Production – Miami Dade College (2017-08)

High School Diploma – Miami Lakes Educational Center And Technical College (2014-06)