Jane Eyre Cabrera

Bilingual Spanish-English professional with 5+ years of experience in education support and customer service. Skilled in communication, problem resolution, de-escalation, documentation, and client assistance. Experienced in supporting diverse customers and teams, with a strong commitment to providing efficient and professional service.

SPED Aide Paraprofessional – Life Skills at Prosper ISD (2024-08 – 2026-02)

• Professional Development: Actively participated in specialized workshops to integrate current special education best practices and strategies into daily classroom support.
• Data Collection & Progress Tracking: Documented student behaviors, interventions, and academic outcomes to provide lead teachers with accurate data for addressing pertinent issues.
• Behavioral Management: Managed challenging behaviors utilizing proven de-escalation techniques, ensuring a safe, calm, and productive learning environment both inside the classroom and during outdoor activities.

SPED Aide Paraprofessional – Structured Learning Class (SLC) at Frisco ISD (2021-08 – 2024-05)

• IEP Implementation: Supported students with complex special needs and collaborated with educators to effectively execute Individualized Education Plans (IEPs) in an inclusive environment.
• Peer Training & Leadership: Trained and onboarded new aides on operational procedures, classroom dynamics, and best practices for student support.
• Progress Monitoring & Communication: Tracked student development, provided actionable feedback to educators, and facilitated open, consistent communication between parents and teachers.
• Instructional Support: Assisted teachers with classroom management and led small-group sessions to reinforce learning objectives, skill acquisition, and student progress.

SPED Bus Monitor – Transportation at Frisco ISD (2020-08 – 2021-05)

• Student Safety & Accessibility: Monitored student behavior and operated specialized equipment—including wheelchair lifts, special seating, and restraint devices—to ensure safe, accessible transportation for students with disabilities.
• Emergency Preparedness: Maintained proficiency in First Aid and CPR, and stood ready to manage emergency bus evacuations using strict safety protocols.
• Team Collaboration: Partnered closely with bus drivers and district staff to address student needs, manage behavioral challenges, and establish a welcoming, inclusive morning environment.

Area Manager – Grocery at Walmart (2019-02 – 2020-03)

• Operational Excellence: Directed daily grocery operations, streamlined processes to boost efficiency, and ensured strict compliance with corporate policies and regulatory standards.
• Data-Driven Leadership: Analyzed sales data and performance metrics to identify trends, optimize inventory management, and balance short- and long-term business priorities.
• Team Development & Culture: Supervised, mentored, and trained associates and team leaders; fostered a culture of accountability, belonging, and continuous professional growth.
• Conflict Resolution & Collaboration: Promoted open communication to resolve internal conflicts promptly, while collaborating with cross-functional partners to enhance customer satisfaction.

Administrator - Customer Advocate Representative / Omnichannel at Health Care Interiors (2018-09 – 2019-02)

• Interacted with the public through social media platforms (Facebook, Twitter) and provided service information.
• Provided exceptional customer and sales support for out-of-warranty repairs and product-related issues.
• Managed out-of-warranty fixes and handled loyalty requests nationwide.
• Offered technical and logistic support to sales and end users (hospitals) nationwide, including shipping and order management coordination.

Business Administration in Business Administration – Universidad Nueva Esparta (2000 – 2005)