Matthew Seward

Highly disciplined and detail-oriented Operations and Account Management Professional with over 20 years of experience managing complex tracking systems, high-volume data coordination, and client relations. Veteran of the United States Marine Corps with a proven track record of maintaining absolute data accuracy, navigating administrative software, and managing account compliance. Exceptional communicator skilled in customer service, dispute de-escalation, and cross-functional coordination.

Fully equipped with the technical aptitude, self-motivation, and reliable focus required for a 100% remote Medical Billing / Revenue Cycle position.

Account Manager - Allied Universal - Fountain Valley, CA

(2024-10)

• Direct daily site operations, ensuring 100% operational compliance and strict metrics reporting for a high-profile client account.
• Mastered complex administrative software platforms (CCURE 9000, WinTeam, ESM) to manage employee data credentials, tracking operations across multiple sites.
• Identify operational gaps and implement strategic process improvements to maximize workflow accuracy.
• Build and sustain strong working relationships with clients and vendors through professional, clear, and consistent communication.

Supervisor in Training / Security Guard - Contemporary Services Corporation (CSC) - Orange, CA

(2024-05)

• Provide high-level customer service and crowd safety management for massive public venues.
• De-escalate complex conflicts and address guest concerns professionally, maintaining venue policies under tight, high-pressure environments.
• Complete accurate, meticulous incident documentation and daily logging reports.

Production Manager - WOT Designs - Anaheim, CA

(2017-08 - 2023-08)

• Promoted to oversee daily manufacturing workflows, managing inventory control systems and scheduling for a team of 8.
• Tracked and reported on large-scale production runs using Microsoft Office and Google Sheets to eliminate discrepancies.
• Handled quality control procedures for over 1,000 components daily, ensuring perfect technical accuracy.

Ammunition Technician / Company Clerk - United States Marine Corps

(1998-10 - 2002-09)

• Maintained total inventory accountability, storage logs, and logistics operations for sensitive high-value inventory.
• Managed database record-keeping and administrative paperwork as Company Clerk, ensuring flawless documentation.
• Conducted rigorous safety and compliance inspections under strict federal standards.

Assembler / Tester - California Faucets

(2015-01 - 2017-12)

Conducted quality assurance testing and department inventory replenishment.

Security Host - Angel Stadium of Anaheim

(2015-01 - 2016-12)

Assisted with large-scale guest relations and crowd management.

Stocker / Cashier - Target

(2008-01 - 2015-12)

Managed inventory control via handheld PDA tracking systems and provided frontline customer service.

Plumbing Department Head - Home Depot

(2006-01 - 2008-12)

Resolved customer complaints and audit discrepancies while tracking store inventory records.

Courtesy Clerk - Albertsons

(2001-01 - 2004-12)

Recognized twice as "Courtesy Clerk of the Year" for excellence in front-end customer support.

High School Diploma - Travis High School