Matthew Wells

Brought company up to being the #1 in the district for 9 months straight in 4 out of 5 metrics Responsible for day to day operations, such as coordinating drivers, planning and making schedules and assigning and monitoring routes. Validated KPI scores across multiple metrics and created plans to improve on them.

Fleet Manager - Blue Tiger Logistics - Bristol, VA

(2023-01)

• Brought company up to being the #1 in the district for 9 months straight in 4 out of 5 metrics
• Responsible for day to day operations, such as coordinating drivers, planning and making schedules and assigning and monitoring routes.
• Validated KPI scores across multiple metrics and created plans to improve on them.
• Create plans using software tools to adapt to trends in customer demand patterns
• Create tools using Google Suites to build metrics for tracking drivers and trends, and surface risks before they become client or financial problems
• Ensure that all packages are delivered correctly and handle customer complaints
• Increased accuracy, accountability, and quality from 89% aggregate to 99.6%
• Complaint Auditing and Driver picture/metrics auditing

Loan Signing Agent and Owner - Notary Well Put - Knoxville, TN

(2020-01 - 2023-12)

• Responsible for ensuring state and federal laws were followed
• Commended for high attention to detail as documents varied across contracts
• Responded quickly to changes in schedules and documents
• Maintained accurate bookkeeping of notarizations as well as invoices
• Established rapport with signers and guided them through the entire process

AP Specialist and Manager - Star Construction - Knoxville, TN

(2014-01 - 2020-12)

• Worked with area supervisors, subcontractors, and customers to ensure timely and accurate billing.
• Lead an intensive overhaul of the accruals to verify, streamline, and optimize the process.
• Developed several tools and schedules to monitor and maintain proper workflow in Excel and Smart Sheets.
• Worked with several teams for testing and troubleshooting new processes and systems.
• Created metrics for proper and meaningful assessments.
• Cleaned up and streamlined accounting processes.
• Took initiative to seek out other departments, including account receivable and subcontractors to facilitate communication alignment

Bachelor of Arts - Psychology (Focus on I/O) - The University of Virginia's College (2012-05)