Maureen Malii

I am a dedicated recruitment, advising, and student support professional with experience in managing end-to-end learner engagement processes, including prospect outreach, enrollment support, and academic advising. I bring strong capabilities in consultative communication, pipeline management, and student onboarding within online and structured learning environments. I am skilled at guiding prospective students through program selection, improving engagement outcomes, and supporting retention through proactive and student-centered support strategies.

Student Recruitment & Support Associate at West Virginia University – Online Programs (2023-01 – Present)

• Manage prospective student engagement from initial inquiry through enrollment and onboarding.
• Conduct individualized consultations to assess academic goals, readiness, and program fit.
• Maintain accurate CRM records of student interactions, pipeline status, and follow-up activities.
• Support the development and execution of structured lead nurturing and recruitment processes.
• Provide onboarding assistance to newly admitted learners, ensuring smooth transition into programs.
• Monitor early-stage student engagement and provide retention-focused support.
• Collaborate with academic and administrative teams to enhance student experience and outcomes.

Customer Service & Engagement Representative (2021-01 – 2023-12)

• Delivered high-quality support to clients through structured communication channels.
• Provided consultative guidance to assist individuals in decision-making processes.
• Maintained detailed records of interactions and service outcomes for reporting purposes.
• Identified barriers to engagement and contributed to improvements in service delivery processes.
• Supported onboarding and follow-up processes to enhance client satisfaction and retention.

Bachelor of Science in Chemical Engineering – Worcester Polytechnic Institute (2016-06)