Registration Specialist at Lehigh Valley Hospital (2025-05 – Present)
Manage patient check-in and demographic updates utilizing Epic Hyperspace for over 60 patients daily.
- Manage patient check-in and demographic updates utilizing Epic Hyperspace for over 60 patients daily.
- Execute real-time insurance eligibility verification and pre-authorization processes using Epic Prelude.
- Managed provider schedules in Epic Cadence to optimize appointment linking and minimize cancellations.
- Execute processing of co-payments, deductibles, and point-of-service collections in compliance with financial policies.
- Digitized identification consent forms and insurance documents into Epic EHR system.
Insurance Verification Specialist at Plainview Physical Therapy (2001-10 – 2025-03)
Specialist responsible for insurance verification and claims processing.
- Minimized billing errors by meticulously maintaining patient records with current insurance information.
- Facilitated enhanced communication between medical staff and patients by clarifying insurance benefits and financial responsibilities.
- Optimized workflow for medical providers by securing essential referrals and authorizations for services.
- Streamlined claim processing efficiency through verification of insurance coverage and acquisition of pre-authorizations for procedures.
- Facilitated timely claims processing through submission of accurate and comprehensive documentation to insurance companies.
- Streamlined treatment scheduling by promptly identifying and resolving potential coverage issues.
- Enhanced verification processes to boost accuracy and streamline manual task efficiency.
Home Health Coordinator at Holmar Nursing Agency (1993-06 – 2001-05)
Coordinator responsible for patient satisfaction through effective coordination and scheduling of timely home health services.
- Facilitated patient satisfaction through effective coordination and scheduling of timely home health services.
- Facilitated effective communication between patients, caregivers, and healthcare providers to enhance care coordination.
- Enhanced patient outcomes through comprehensive assessments and strategic referrals to specialized services.
- Executed regular follow-ups with patients to evaluate well-being and implement necessary adjustments to care plans.
- Oversaw caseload management, prioritizing urgent cases to ensure timely assistance.
- Oversaw maintenance of accurate patient records, appointments, and services to enhance case management efficiency.
- Facilitated staff training programs to elevate skillsets and guarantee consistent delivery of high-quality care services.
