McKenna Prentice

Results-driven customer service and operations professional with 4+ years of leadership experience in dealership, hospitality, and customer-focused environments. Proven success managing daily operations, leading teams, improving workflow efficiency, resolving escalated customer concerns, and exceeding performance expectations in fast-paced settings. Skilled in customer retention, scheduling, administrative support, team development, and remote communication.

Recognized for strong interpersonal skills, adaptability, and the ability to consistently deliver high-quality customer experiences. Seeking a remote customer support, customer success, operations, scheduling, or administrative position with long-term growth opportunities.

Head of Rental Department - Chevrolet Dealership

(2024-02 - 2025-01)

• Led daily operations of the dealership rental department, managing reservations, customer rentals, scheduling, and fleet coordination
• Delivered exceptional customer service while handling high-volume inquiries, rental agreements, and escalated customer concerns
• Maintained accurate records, tracked vehicle availability, and coordinated efficient vehicle turnaround with sales and service departments
• Built strong client relationships through professional communication, problem-solving, and attention to detail
• Helped improve operational efficiency by successfully balancing multiple priorities in a fast-paced dealership environment
• Supported dealership performance goals by ensuring smooth rental operations and positive customer experiences

General Manager - Marco's Pizza

(2021-06 - 2024-02)

• Managed daily operations for a high-volume location while leading a team of 10–20 employees
• Trained, coached, and onboarded new team members, improving employee performance and retention
• Resolved escalated customer concerns professionally, increasing customer satisfaction and repeat business
• Created staff schedules, managed labor needs, and ensured smooth day-to-day operations
• Oversaw inventory management, cash handling, and compliance with company standards
• Helped increase overall store performance and customer satisfaction through strong leadership, accountability, and team development

Teacher / Childcare Coordinator - Children's Lighthouse

(2025-01 - 2025-10)

• Managed daily classroom activities while maintaining a safe and organized environment
• Communicated with parents to provide updates, resolve concerns, and build strong relationships
• Balanced multiple responsibilities in a fast-paced setting while maintaining professionalism and attention to detail

Event Staff Associate - Jumper Bee

(2020-01 - 2021-06)

• Assisted with event setup, coordination, and operations in high-traffic environments
• Delivered excellent customer support and ensured positive guest experiences
• Worked collaboratively with team members to maintain efficient operations

High School Diploma - Rockwall, Texas (2023)