Mecca

Customer-focused professional with experience in fast-paced service environments and strong computer proficiency. Skilled in communication, problem-solving, and using Microsoft Office and CRM systems. Seeking an entry-level role where I can contribute strong customer support and digital skills

Customer Service Specialist - Ulta

(2025-11 - 2026-05)

• Managed daily operations, ensuring efficient order processing & customer relations
• Addressed customer inquiries regarding orders & service issues promptly
• Communicated product availability & delivery updates to staff & customers
• Handled high-volume shifts while maintaining accuracy, teamwork, and customer satisfaction.
• Built rapport with diverse customers, creating welcoming and repeat-visit experiences.

Customer Service Specialist - Rokwood

(2022-03 - 2025-09)

• Processed payments accurately using POS systems and cash-handling procedures.
• Troubleshot customer concerns using problem-solving skills and escalated complex issues when necessary.
• Maintained compliance with company policies and service standards.
• Handled high-volume shifts while maintaining accuracy, teamwork, and customer satisfaction.
• Managed booking systems and customer records with attention to detail.

Hospitality Associate - Knockout Sports Bar

(2018-06 - 2022-03)

• Handled high-volume customer interactions while maintaining professionalism, empathy, and strong communication skills.
• Met performance metrics include response time, resolution rate, and quality standards.
• Educated customers on service options, resulting in increased add-on sales.
• Promote additional services and products to enhance guest experience and increase revenue.
• Worked closely with cross-functional teams to deliver seamless guest experiences.
• Addressed service delays and operational challenges proactively to minimize guest dissatisfaction.

Hospitality Associate - Twin Peaks

(2018-01 - 2020-03)

• Worked closely with cross-functional teams to deliver seamless guest experiences.
• Addressed service delays and operational challenges proactively to minimize guest dissatisfaction.
• Communicated product availability & delivery updates to staff & customers
• Maintained accuracy while processing transactions, reservations, and service orders.

High School Diploma - Plano West