Meg Hokanson

Psychology student and professional with dedication to excellence in customer service, team operations, and community engagement. I am reliable, detail-oriented, and comfortable balancing many responsibilities at once. Currently earning a Bachelor of Arts in Psychology at Whitman College while maintaining 25 hours/week employment and active involvement in campus leadership and community service.

Receptionist at Wheatland Village (A Generations LLC Company) (2025-03 – Present)

• Maintained a 100% safety record while coordinating emergency response for 100+ independent living residents, with expertise in use of emergency pagers
• Responsible for facilitating smooth communication between residents, families of residents, and multiple departments including maintenance, assisted living caregivers, nursing staff, vitality team, and management
• High skill in management of a multi-line phone system, greeting visitors, scheduling appointments through Microsoft Outlook & Cozi, and directing inquiries to the appropriate departments as necessary
• Experience in creating, printing, and distributing weekly menus for residents
• Overseer of package delivery and overall front desk operations, ensuring a welcoming and efficient environment

Machine Cleaner / Ingredient Preparer / Inventory Clerk / Cashier at Blue Palm Frozen Yogurt (2023-03 – 2024-04)

• Provided exceptional customer service while managing multiple other responsibilities
• Tracked and restocked inventory, helping management when needed with ordering new products
• Maintained a clean and sanitary workspace in accordance with health standards
• Improved daily operations and flow of workplace through consistent equipment cleaning, troubleshooting, and machine maintenance
• Demonstrated the ability to work both independently and collaboratively in a fast-paced team environment

Guest Service / Barista / Waitress / Activities Coordinator at Lyons Ferry Marina (2020-04 – 2021-07)

Two Summers

• Managed phone reservations while following KOA's cash and credit handling protocols
• Operated multiple front desk systems including computers, cash registers, and specific reservation software
• Prepared a wide range of beverages while ensuring excellent customer experience every time
• Designed and led recreational activities for groups of 10-20 campers' children, including art projects, scavenger hunts, rock painting, and movie nights
• Processed, printed, and approved Washington state fishing license applications

Bachelor of Arts in Psychology – Whitman College (2026-05)

Associate in Arts Degree – Walla Walla Community College (2024-06)

High School Diploma – Walla Walla High School (2024-06)